Sleep automation media repeating.

[DrLucienSanchez]

Hi, hoping for some help.

I use the sleep automation to play rain noise, it should be an hour long and then stop, however it keeps defaulting to single track repeat and never stops. I turn this off in the home app once it's playing but it will go back to this the next time I use the sleep automation.

[Muddi]

Hey DrLucienSanchez,

I apologize for the delayed response. I understand how important it is to be able to enjoy different relaxing tracks on your Google Nest Mini. To help resolve the issue, could you please provide me with some additional details? When did you first notice the issue? Is the issue also present when you attempt to play relaxing sounds on your Nest Mini via voice command? Also, I would like to know which actions have been added to your routine.

In the meantime, I recommend creating a new routine with the same actions and testing to see if the issue persists. This will help us to isolate the issue and find a solution that works for you.

Looking forward to your response.

Cheers,

Muddi

[DrLucienSanchez]

No problem Muddi, thanks for getting back to me.

I'm not sure an exact start date, but definitely over the last month this has been happening.

It does happen on voice command with no automation involved.

The routine is solely playing the rain sounds.

Interestingly when testing a new version, it's only the rain track that causes the issue. All of the other sleep sounds options seem to work normally without the repeat function turning on, but the rain one has the same issue on the old and new routine and a direct voice command.

For now I can just use a different sound, but it appears this track is somehow triggering the issue.

[Muddi]

Hey DrLucienSanchez,

Interesting! Since the issue is happening on a specific track, I suggest that you send feedback on your device so the team can investigate the issue further. To send feedback, please follow the steps on this page: Share feedback about Google Nest.

Let me know once done.

Cheers,

Muddi

[DrLucienSanchez]

Thanks, I can try that.

Although it seems to be happening on other tracks as well now, once I've updated the sleep automation, so not sure if there is something else underlying.

[Muddi]

Hi there,

Sorry for the delays. Have you already sent feedback regarding the issue you are experiencing with your device? If you haven't done so yet, I recommend sending feedback whenever you encounter the problem. This will allow our team to capture crash logs from your device and further investigate the issue.

Cheers,

Muddi