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Sleep sensing not showing

Merelegs
Community Member

I have 2 best hubs.  Sleep sensing works fine on one,  but on the other it tells me it will send a link to my phone,  but it doesn't.  And on the app sleep sensing doesn't appear at all.   If I go into Google assistant settings I can see it in there,   but when I try and set it up it says unable to update right now.   I've been trying for days.   Super frustrating. 

9 REPLIES 9

Tord
Community Member

I have the same issue. I bought 3 units, one to each bedroom. It only works on 2 of them. Please help!

Greenboid
Community Member

I have the same issue. I have 2 nest hubs. In my case in different homes. One worked perfectly out of the box, the other will not work. Have done factory resets, disabled access point isolation, as instructed, turned off Xfinity wifi, etc. No dice. Gestures work fine. Really not sure why this is such a problem. 

Greenboid
Community Member

Mine also says it will send a link to my phone, but does not. Very frustrating.

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,


I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Greenboid
Community Member

Thanks, Jake! No, I still can't get the sleep sensor to work on the nest hub that is in the house with Xfinity wifi. The one in the house with Verizon works perfectly, out of the box. I believe that this is a problem with the Xfinity wifi service. However, I have done the things that are suggested (and, it has taken up several hours of my time, when you include calls to Xfinity, surfing the internet for solutions, trying them out. All to no avail! Any suggestions will be most welcome. If there is a way that you could walk me through the Xfinity set up issues, (maybe by phone?) that would be ideal!

Thank you, Jake!

Muddi
Community Specialist
Community Specialist

Hey Greenboid,

 

Apologize for the delays. Chiming in to ensure everything is covered here. To confirm, are you using the same account on another Nest Hub (2nd gen)?

 

Looking forward to your response.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Greenboid,

 

It's been some time since this thread was updated. Does anyone here need assistance?

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Greenboid,

 

Just bumping in to make sure that you saw our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Cheers,

Muddi