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Smart displays not connecting to new nbn wi-fi

Daz-1
Community Member

Hi 

Can anybody help as I have not long got the new nbn modem and 2 of my smart displays will not connect to it.

But will connect to the old telstra 4g mobile broadband 

3 REPLIES 3

Azarco
Community Specialist
Community Specialist

Hey Daz-1,

 

I’m sorry for the trouble this has caused you, let me help you out.

 

A few questions: what smart displays do you have? Also, are you getting any message when you're connecting your devices to your network? Have you tried rebooting your devices to refresh the connection?

 

Keep me posted!

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey Daz-1,

 

Checking back in to see if you still need help with this. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey Daz-1,

 

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Regards,

Alex