Smart plug not working

[Amy8]

My smart plug all of a sudden won't connect to my Google home app, it comes up not responding/offline. I've tried everything to connect it again with no joy, I've removed it from the Google home app and reset the plug and still not working 

[Dan_A]

Hi Amy8,

That certainly hasn't been easy for you ― let’s check this out.

What smart plugs are you using? Are there changes on your WiFi or have you noticed any outages? What Google Home/Nest device are you using with your smart plugs? 

Have a look at this guide: Connect smart home devices in the Google Home app

Keep me posted.

Best,

Dan

[Jake]

Hey there,

I wanted to check in and see if you managed to see Dan's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Princesss]

Hey Amy8,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

[Amy8]

Sorry I wasn't getting any notifications or anything about anyone replying 🙄

[Princesss]

Hi Amy8,

Sorry for the inconvenience that this has caused you. Could you please verify if you have already tried the steps posted above?

Best,

Princess