Smart speaker stopped telling me the artist when I ask Pandora.

[MoragaTrez]

A few months ago, my Google smart speaker stopped telling me the name of the artist on Pandora when I ask. I tried restarting the nest, my phone, reinstalling the home app, and nothing seems to work. Any suggestions??

[Platinumad]

I'm having the same problem. It is so frustrating. Never tells you the artist of the songs anymore. In addition whenever I ask for a specific song on Pandora, it plays the radio station. And on top of that often times when I asked for a specific song, it picks the remix version. It is so frustrating. I just canceled my Pandora subscription. 

[Will3333]

Same problem here, using a  spotify premium account. Speaker will tell me the song title, but after dozens of different phrasing attempts, it refuses to say the artist name. Frustrating sudden change after 2 years of discovering new artists this way in the past 😞

[SamInPgh]

I can't believe the utter uselessness of Google support. This is a major problem affecting all users for two months now and they continue to treat each report of it as a unique and novel occurrence, offering no resolution other than "try a device reset". UNACCEPTABLE!!!

[Jack09]

It has been over a month since my last post. I send feedback at least 5x a day. Still no response or resolution. I have contacted a freelance tech journo who is looking into it from his end. I have contacted Spotify to make them aware of the issue.......so far no response from anyone.

[jessmccarthy76]

@maedacortez - any resolution?  This has been going on for months now...thanks for an update.  

[maedacortez]

Hi jessmccarthy76,

Thanks for reaching out, I don't have any information to share at this time, however stay tuned for more news and updates.

Regards, 

Manuel

[MoragaTrez]

I've been on vacation and just got back and finally my Nest tells me the song and artist on both Pandora and Spotify. I'm still disappointed that Google didn't own up to this and let customers know that it was in an issue that they were working on (if they were). Very disappointing, Google, but glad it's finally fixed.

[Jack09]

Hi Moraga,

Last Wednesday 5th of June to be exact when I could use this option again. This went on for 2 months. Really disappointed on how Google communicates with their customers.

[maedacortez]

Hi Jack09

Thanks for reaching out, I understand that Pandora is not working properly, I know this can be frustrating but no worries I am here to help! please visit Plays incorrect artist and follow the troubleshooting steps.

I hope this helps!

Regards,

Manuel