Snooze not working as expected

[shdawson]

Hi,

Using the Nest Hub (2nd Generation) attempting my first alarm clock usage. I changed settings to snooze for 20 minutes.

The alarm worked as expected, but the snooze option is working at 10 minute intervals. I confirmed the alarm settings has snooze set for 20 minute intervals.

What is wrong with the snooze feature, please?

[Dan_A]

Hi shdawson,

This is not the experience we want you to have, let me help you. It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

To isolate further, set an alarm and snooze it for 5 minutes. If it works, try to snooze it for 25 minutes and see if that works.

Furthermore, you can revert your Nest Hub (2nd Gen) to its original settings and set it back up by doing a factory reset. Here’s how.

Tell us how it goes.

Best,

Dan

[shdawson]

Thanks.

The snooze feature is not working as expected. Please report it to Google as a bug.

[chinpokomon]

I'm seeing the same issue on my Nest Hub (2nd Gen).

I've always set the default snooze time to 5 minutes, and it has been working fine for a long time. However, in the past week, I've noticed that when the alarm goes off in the morning, the snooze time defaults to 10 minutes instead of 5 minutes.

I double-checked the default snooze setting, and it is still set to 5 minutes. To test this, I set an alarm to go off in 1 minute, and the snooze time was indeed 5 minutes. However, when my alarm went off the next morning, the snooze time had mysteriously changed to 10 minutes, even though the default snooze setting remains at 5 minutes.

[shdawson]

Thanks for confirming. This is a bug in the firmware, no doubt.

[JMack22]

I have the exact same issue! Right down to the mins. I set it for 5, it worked for a while, and now it snoozes at 10 despite the settings showing 5 min. I’ve tried all the factory resets and deleting the alarm and setting it up again. Nothing works. 

[Grouch]

I usually ask for a custom snooze time (and it works) but last couple of days this has been 10 minutes whether I specified something different or not.

[shdawson]

Thanks for confirming the firmware bug.

[Dianaalv77]

I'm experiencing the same issue. The snooze function, even after resetting, reverts back to 10 minutes.

[shdawson]

Thanks for confirming this is a firmware bug on the device as of now.

[Muddi]

Hey folks,

My apologies for the delays. Does anyone here still need assistance?

Cheers,

Muddi

[chinpokomon]

This appears to be a software issue that will need to be addressed by Google, and currently there is no workaround.

[shdawson]

The problem still exists. When will Google apply the fix?

[Muddi]

Hi there,

Could you tell us the current firmware version of your Nest display?

Cheers,

Muddi

[Dianaalv77]

1.69.362882

[shdawson]

Thanks.

11.20230303.3.112014

[Muddi]

Hello everyone,

Sorry for the delayed response. I just wanted to check if your device has received the firmware update. If yes, are you still experiencing issues with snoozing your alarms?

Cheers,

Muddi

[shdawson]

No firmware update, still snoozing at 10 minutes instead of the setting of 15 minutes.

[Muddi]

Hi shdawson,

Thanks for the update. What country are you located in? Please make sure to place your Nest  Hub (2nd gen) near your router to make sure that it's getting enough signal to receive the update. You can also try resetting your Nest Hub to see if it will receive the update.

Cheers,

Muddi

[shdawson]

I am in the US. My wireless network has no problems. Forcing an update is on Google, not me. Resetting a device to deal with an OEM problem is out of scope. The OEM needs to deal with updating as they see fit. This choice is based on the chipset of the device. Not all devices use the same chipset although they are the same model.

[Muddi]

Hey shdawson,

We understand that resetting your Nest Hub (2nd gen) is a little out of the way, but it's a great start to check if your devices will get the update. Let's give them a try!

Cheers,

Muddi

[shdawson]

No. I got bit by forcing an update recently on another device. Also, the inability to know if it is a test firmware. I will wait for Google to update as they see fit.

[shdawson]

https://9to5google.com/2023/08/25/fuchsia-12-nest-hub-update/

No statement in their release notes of the snooze problem being fixed.

Also, the update only comes when one is in firmware preview program.

[Muddi]

Hey everyone,

Sorry for the delays. To help the team to further look into this, please send feedback on your device by saying,"Hey Google, send feedback," followed by the keywords: GHT3 alarm snooze length reverts to 10 minutes.  Learn more about how to send feedback on our Help Center.

Let me know once done.

Cheers,

Muddi

[shdawson]

Done.

What is the URL of the bug report on this problem?

[Muddi]

Hello shdawson,

Thanks for sending feedback. My apologies, but we're not allowed to share it publicly because it's for internal use only. I'll make sure to get back on this threads for updates.

Cheers,

Muddi

[Martial]

Dear Muddi,

I have a Google Nest Hub Gen 2, with the firmware 12.20230611.1.59, I live in Switzerland and I have exactly the same problem: snooze at 10 minutes even if I change the setting...

Can you please fix the problem ?

Thanks,

Martial

[JMack22]

Yes. If this has been reported as a bug, why hasn’t it been fixed yet?

[Steve01]

Any update on this problem ? I have the same issue 

[Alfred3]

I've the same issue as well. Any news?

[Dianaalv77]

Is there a solution yet?

[Gambo]

i highly doubt it, i didnt even know it was a bug but my cm's issues seems to be very similar to what you guys are having 

[Dianaalv77]

My only solution is to set wake up times in intervals, ie. 6am, 6:15 & 6:30. Each time saying STOP, 6: 30 starts my morning routine. Dissapointed

[JMack22]

That's a smart solution!  However, as Google product users, we shouldn't have to take all those extra steps.  The product should work as advertised, and Google support should be actually addressing the issue rather than sweeping it under the rug.  Just my opinion.

[Dianaalv77]

Totally agree!!

[Gambo]

yea but i cant really tell my cm's that when im supposed to be support 😉

[Dianaalv77]

My issue has not been resolved. I'm considering buying Amazon echo.