Something Went Wrong, Try Again

[Cebunn227]

I have 6 nest audio products in my home. Currently 4 of the 6 are not working. I get the errror “hmm something went wrong try again in a few seconds. Unplug and try again”.

It's extremely frustrating that this occurs and what must be a common scenario (multiple speakers in one home). I've tried factory resets with no luck.

HELP. our home has smart plugs, smart lights, Google doorbells and security cameras.

[Revollaer]

Can i ask what the difference is between the 4 that don't work and the 2 that do, are?

[jenniffert]

Hi there,

Thanks for reaching out to the community! I apologize to hear that your Google Nest devices are experiencing the "something went wrong" error. I'm here to help. I'd be happy to help!

I also apologize for the delay in response. To better assist you, I’d like to ask the following questions:

• When did the inconvenience start?
• What are the specific models of your six Nest devices?
• What is the firmware version for each of your six Nest devices?
• Are your devices consistently connected to your Wi-Fi network?
• Do your devices appear online or offline in the Google Home app?
• What was the exact error message before rebooting, factory resetting, or resetting up the devices?

In the meantime, you can try the following steps:

• Remove the devices from the Google Home app and re-add them. You can refer to the next article for instructions: Remove Google devices from the Google Home app.
• Ensure you have the latest versions of the Google Home app and your mobile software.

Please keep me posted.

Best regards,

Jenniffer