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Original poster: Stephanie Divito
This message is quite annoying indeed! I've had it already a number of times in the past couple of weeks, despite the factory reset, power cycle, power cycle with 1 minute pause, power cycle with a coffee break, put the device upside down, told the Assistant to go to hell, and all other silly advices from the si called "customer service". They should fix their software!
I've spent much time researching all my DLink 2.4 Gigahertz Router /cable modem settings, and repeating the Help step directions for iPhone, for numerous scenarios and setup routines. Despite Google's earnest Help Desk support walking me through the issues, and trying to fix, with my current hardware, nothing worked. As was suggested, I went to another home with a newer cable router/modem and it also had switchable 2.4 and 5 Gigahertz dual band. The connection was completed and working in less than 10 minutes.
All I can do is offer what I've noticed, and continue looking for a solution. I also suspect from the model production date, maybe I have a Gen 1 unit, and maybe it was modified by updates over time, until it quit working because the Gen 2 came out and there was a need to handle both versions of the Nest Hub.
Again, just what I'm considering from the info I've reviewed researching the issue over and over since June or July. I would like to know the answer to the problem as well, as I am tiring of the futile work on seemingly unresolvable problem, without access to all the info needed.
We have two minis and a home all doing exactly this. Reset, ten reboots, and so on. It's obviously a software issue, or a server side issue, as there's no way all three devices would have a hardware failure.
Where is Google on this issue? Are they abandoning this like so may other properties in the past?
We have four devices doing this as well. It has really thrown us off as our kids use their minis for soothing sounds to fall asleep and also as alarms. They’ve overslept many times for school in the past few weeks (since school began) and I’m now realizing it’s the Google devices causing yet another problem. We have two Google Home devices and two Google Minis. How do we get on this email list or get further assistance? All attempts at resetting/rebooting the devices as well as our WiFi have not worked. All settings in the app are correct as well. Please help! It’s a major inconvenience (first world problem, I know), but now it’s an even bigger deal when our kids all miss their (three different school buses) and needs rides to three schools because their Google Home/Mini alarms didn’t work again! Desperate for answers.