Something went wrong

[shaikhafsar]

From last couple of months all my home speakers are frequently asnwering "Something went wrong". It is also misunderstanding my commands. 

The assistant is not getting better but it is getting worse day by day. I am using Google assistant from long time, the service was better few years back. 

[Leafs64]

I am having the same issues, it has gotten worse. About ready to launch it in the trash can

[Muddi]

Hey folks,

Sorry to hear about your experience with your Google Home/Nest devices. I'd like to dig deeper into this.

A few questions:

• What specific Google Home/Nest devices do you have?
• How far are your devices from the router?
• Are you using a dual-band router?

Let's try these steps below:

1. Move your Google Nest device within 15-20 ft. away from the router to get enough signal from your network.
2. Reboot your Google Nest device and router by disconnecting them from the power source and leave them unplugged for 1 minute. Once done, plug them back one at a time with intervals.

Let me know how it goes.

Cheers,
Muddi

[shaikhafsar]

Hello,

I am using one Google Home Mini, Google Nest Mini and Google Nest Hub.

Devices are well in the wifi range.

Wifi is dual band from AVM(Fritzbox 6660).

Thanks.

[Muddi]

Hi there,

I don't want to be a nudge but I'd like to check if you were able to get your device working. Feel free to reach back if you still need help.
 

Cheers,

Muddi

[Princesss]

Hi everyone,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

[Leafs64]

Here is what I have discovered after trying all above fixes;  right now it is only happening with playing Sirius, checked radio tab and says linked. I unlinked, logged back in to Siruis thru Google Home app and it works, only until we shut it down and try again, have to unlink and re link...... any ideas?

[Juni]

Hi Leafs64,

Thanks for the response. Which Nest speakers are we working on? You can factory data reset your Nest speakers to put them back to their default settings and set them up as a new device. Once done observe if it will make a difference. Check out the this article on how to do the reset. 

Keep me posted.

Regards,

Juni

[Leafs64]

Hi Juni, using the larger nest audio speakers

[Muddi]

Hey folks,

Thanks for the update.  To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest devices). Once done, check if your device will have the same behavior.

@Leafs64: To confirm, are you pertaining to a Google Home Max?

Cheers,

Muddi

[Leafs64]

Hi Muddi, I am using Google Nest Hub 

[Muddi]

Hi Leafs64,

Thanks for the information. To confirm, have you tried setting up your device on a different network like mobile hotspot to check if you will have the same issue?

Kindly remove the serial number of your device because it's not allowed to share in public for security purposes.

Cheers,
Muddi

[Leafs64]

I have not tried that, not sure I will as it's becoming more of a hassle than it's worth. Edited the serial number, did not know it was against the rules

[Muddi]

Hey Leafs64,

I totally understand that troubleshooting can be frustrating, but these are the most helpful steps to figure out what's going on with your device. Let's give them a try!

Cheers,
Muddi

[Leafs64]

I know, can you please provide a link on how to set up the mobile hotspot?

[Muddi]

Hi Leafs64,

Unfortunately, we don't have a link to share. Below are the steps on how to set up your speaker on a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home speaker).
 

1. Turn on mobile data on your mobile/tablet.
2. Enable a Hotspot in your first mobile or tablet.
3. Connect to Hotspot with your second mobile or tablet. 
4. Use your second phone/tablet to set up your speaker.

Hope this helps.

Cheers,

Muddi

[shaikhafsar]

Hello, 

This turn out to be IP V6 issue for me. I turned off IP V6 on my router and the "Something went wrong" is no more there.

But the second issue still persists. It does not recognize/understand the command or what we are asking. It was great few months back (e.g. 6 months back) but now it's getting worse and worse.

[Muddi]

Hey shaikhafsar,

Thanks for the update. Could you share with us the specific command that you are using? Also, please check "My Activity" on the Google Home app to see if your device was able to get the right command. If there's a recording, check if you can hear a static sound.

Follow the steps below to access Google Assistant activity history:
 

1. Open the Google Home app .
2. At the top right, tap your account.
3. Tap My Activity .

Keep us posted.

Cheers,

Muddi

[Muddi]

Hi shaikhafsar,

I'm just checking in to see if you still need help with your device. 
 

Cheers,

Muddi

[Muddi]

Hey everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Cheers,

Muddi