Song plays instead of turning lights on/off

[MarkyMarkKS]

Two or three times a day, when I ask one of my Google speakers to turn lights off or on, it responds by playing the song 'Lights' by Journey. It happens on multiple speakers. Screenshot attached.

 

[Dan_A]

Hi MarkyMarkKS,

This is not the experience we wanted you to have, let me help you. A few things: which Nest speakers and smart lights are we working with? When did your issue begin? Were there any recent changes made? It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router followed by your Nest speakers then your smart lights..
2. Plug them back in after 3 minutes tops.

Tell me how it goes.

Best,

Dan

[MarkyMarkKS]

Hey Dan,

The issue started about two weeks ago. It happens on all devices now: Home minis, Nest Hubs and my Pixel 7 pro. The router is the Google Nest WiFi Pro and the lights are Phillips Hue. I will remove the power from everything after work today and report back.

[Dan_A]

Hi MarkyMarkKS,

Checking back to see if you've tried the sequential reboot steps posted above? How was it? Rebooting your phone might also help.

Also, you can check the audio received by following these steps:

1. Open the Google Home app.
2. At the upper-right, tap the account icon.
3. Verify the Google Account on screen is the one linked to the speaker or display. To switch accounts, tap the down arrow icon > choose another account or Add another account.
4. Select My Activity. Note: This opens a list of all recent voice commands you’ve given.
5. Identify the last command that generated a failed/wrong response.

Keep me posted.

Regards,

Dan

[MarkyMarkKS]

Hey Dan,

Sorry for the delay in getting back to you. I tried the first steps you suggested and that didn't work. What I did find to work was changing my verbiage when asking one of the assistants to turn lights off or on. Instead of saying "Turn off kitchen lights" or "turn off bathroom lights", I say "bathroom lights off" or "kitchen lights off". So far that has worked every time.

[Dan_A]

Hey there,

Hats off to you. I'm glad that you're able to work this out  and share what you did in the Community. It helps a ton!

As we got our resolution here, I'm going to mark this one as resolved and will be closing this thread after 24 hours. Please feel free to open up a new thread if you have other questions or concerns.

Cheers,

Dan