cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Sonos problems still? really!?

Techw1tch
Community Member

1) I go to connected apps and connect my Sonos account.  It says "be able to control your speakers from any Google device"

2) my Sonos speakers are now visible in the Google home app. 

3) I try to make a speaker group but only Google devices are visible.  No ability to group Sonos with Google, still.  

 

Why am I not permitted to make a speaker group with my Sonos speakers to be able to play Spotify from my nest hub max?

 

I do not want to use voice control, it never works correctly and I don't want it on my Sonos account.

 

Please just make this function work.  For a ginormous tech company, this makes no sense.  Just pay Sonos and move on with it, or us Sonos people are moving on!

1 Recommended Answer

Alex_S
Community Specialist
Community Specialist

Hey there,
 

I'd like to bump in here and make sure that you’ve seen our response. This thread will be locked soon. Should you need further assistance about your Sonos speakers, it would be best to contact the Sonos support


Kind regards,
Alex

View Recommended Answer in original post

2 REPLIES 2

Alex_S
Community Specialist
Community Specialist

Hi Techw1tch,
 

Speaker groups containing non-Google speakers or Cast-based devices may not work properly in speaker groups if they don’t receive a software update. You may notice that those devices don’t play audio in a speaker group. Third-party Cast devices like soundbars with Chromecast built-in will need to be updated to Cast firmware 1.52.272222 and above.

 

Note: Not all device models will receive software updates. As a result, they may no longer work in speaker groups and will need the Device Utility app to complete each setup.


Regards,
Alex

Alex_S
Community Specialist
Community Specialist

Hey there,
 

I'd like to bump in here and make sure that you’ve seen our response. This thread will be locked soon. Should you need further assistance about your Sonos speakers, it would be best to contact the Sonos support


Kind regards,
Alex