Sorry, something's not right (Nest Hub Gen 2)

[G-rig]

Hi all,

I'm getting this message fairly often, the Hub Gen 2 is turning out to be more annoying than it is helpful.

It anwers when there are closer devices around, says 'something's not right' just for asking a question, voice activating smart plugs (which still execute correctly) etc.

Pretty useless, any fixes?  Have rebooted a few times, forgotten device etc.

Cheers,

[Dan_A]

Hi G-rig,

This is not the experience we want you to have, let me help you. A few questions: when did your issue begin? Were there any recent changes made? How often does this happen in a day? Is the issue happening on all commands?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

If the issue persists, you can revert your Nest Hub 2nd Gen to its default settings by doing a factory reset and setting it back up. Here’s how:

1. On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds.
2. Your Nest Hub will let you know that it's resetting.

Let me know how it goes.

Best,

Dan

[LovelyM]

Hello G-rig, 

I'm checking in to see if you were able to do the steps above. I want to make sure everything is covered on your end, so let me know if you still need help.

Cheers,
Lovely

[G-rig]

Hi, thanks for following up. I tried a few of those things in the past (however a router and phone reset isn't necessary). I did just do a factory reset using the volume Buttons and it seems to have improved the device, so will test it out a bit more).

Thanks

[LovelyM]

Hey G-rig, 

I appreciate the update! I'll go ahead and keep this thread open for three more days so you can observe your Google Nest Hub (2nd gen). Kindly reply to this thread if you encounter the same issue. 

Kind regards,
Lovely

[G-rig]

Ok, no worries.

Ps. I've never had such issues with the nest mini and nest audio speakers. The hub is a pain and the wrong device replies half the time. No real purpose for the device besides the mic for voice commands.

[LovelyM]

Hello G-rig, 

I just want to check on your Google Nest Hub (2nd gen) to see if it is still working as it should. Let me know if there's anything else I can do to assist.

Cheers,
Lovely

[LovelyM]

Hi again G-rig, 

I know it has been a while, but I wanted to ensure that everything is covered on your end. Please inform me if you still need a helping hand.

Regards,
Lovely

[LovelyM]

Hey there G-rig, 

It's me again. I'll be locking this thread in the next 24 hours. If you have new issues, updates or discussion topics, feel free to start a new thread here in the Community.

Thanks,
Lovely

[G-rig]

Yes who knows.. could have be an issue with the 'works with google' home devices.  Sometimes says 'ok turning 3 outlets on..', sometimes does it and doesn't say anything.. just inconsistencies.

[Princesss]

Hi G-rig,

Thanks for responding. Let's go ahead and reboot your router simply by unplugging it from the power source for a few minutes. After that, can you try this command: "OK Google, sync my devices".

Let me know how it goes.

Best,

Princess

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[G-rig]

Not sure. Could have been something to do with third party devices and connect smart home. Works well enough I guess now.

[Princesss]

Hi G-rig,

Thanks for the update. After a few days of using it, are you still experiencing any issues with it? Let us know.

Best,

Princess

[G-rig]

Not showing weather on the abeniet screen now, just "- deg"

[Princesss]

Hey G-rig,

Thanks for the info. Could you make sure that the home address on your device is updated?  

Change the home address of your devices

1. Open the Google Home app .
2. At the top, make sure your home name is listed. If needed, tap the name to change the selected home.
3. Tap Settings Home information Home address​.
4. Tap Edit Enter your address Next.
5. Drag the map so the pin is on your home, then tap Done.

Note: When you change the home address, it only affects the devices in the home you selected. You can edit or delete this address anytime.

Keep us posted.

Best,

Princess

[Princesss]

Hi G-rig,

Chiming in-- how did the steps go? Let us know if the steps above worked, otherwise we'll be locking the thread shortly.

Best,

Princess

[G-rig]

Dunno it's just the nature of it.

ps. The temperature is not displaying, is that a known bug?

[Princesss]

Hi G-rig, 

I see. Could you send us a photo of the exact display you're getting so we can check on it further?

Best,

Princess

[Princesss]

Hey G-rig,

How was it, were you able to take a photo of the display? Let us know, otherwise we'll be locking the thread.

Best,

Princess

[G-rig]

Pic of display (no temperate display)
https://ibb.co/VYgyMsB

[Muddi]

Hello G-rig,

Chiming in, what language is set on your Nest Hub (2nd gen)? If you have an Android device, please check if there are available updates for the Google app and Calendar. If so, please update the apps then try syncing all your devices. 

Keep us posted.

Cheers,

Muddi

[G-rig]

Hi Muddi, 

The language is set correctly en-au (yes Hub Gen 2). 

I toggled a few photo frame settings on/off and rebooted and the temperature is being displayed again.  I'd say it was something to do with enabling the experimental setting (weather frog) although turned if off straight away so who knows.

[Muddi]

Hey there,

We're happy to hear that your issue was resolved! Thanks for sharing the resolution. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Cheers,

Muddi

[G-rig]

Not displaying the tempurature -  nevermind, maybe just pass it on to the support team, way more time than it's worth all this. Thanks

[Muddi]

Hi G-rig,

My apologies. If you still have the same issues with your device, we can continue troubleshooting. To further isolate the issue, could you try updating the language to EN_US? Once done, reboot your device and check if your device will have the same behavior.

Cheers,

Muddi

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,
 

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni