Speaker Group Issue

[Delenn]

Hi I have 5 speakers/music system 4 using audio cast and one is Google enabled.

All are named individually and then also in the following groups

Home = All sysrems across a Three floored house

upstairs Stereo = Two systems One floor

Downstairs Stereo = Three Speakers across Two floors

all were working great either individually or in groups.

i can now only play requesting each individual speaker

If I request a radio station to a group Nest tells me it is playing but nothing comes out.

if I ask for radio to an individual speaker it plays, I could then ask for another speaker and it will play but slightly out of sync.

if I use my music app and cast to any of my grouped speakers it plays ok.

tried recreating a group under a new name but still had the same issue.

GoogleMimi, Android Phone and Ipad

any suggestions?

[Delenn]

Injust say hey Google play name of station to home stereo and had music through out the house.

google still yells me she is playing the station to the speaker group but then…..SILENCE!!!
very frustrating.

lets hope we get a fix

[moralesvicente]

Hello Delenn, 

Thank you so much for posting in this community. I’m sorry to hear you’re experiencing trouble playing a radio station through your speaker group. I understand how frustrating the situation can be. I’ll be more than pleased to help. 

I appreciate your time and effort in performing the troubleshooting steps described in the post. I'd like to ask you a few questions to gather more information about the issue and find the best way to fix it.

• When did the issue first occur? 
• Can you check if the Google Home app is up to date? 
• What model of Google Speakers do you have? To identify the models, consult this article: Google Nest and Home device specifications.
• What are the firmware versions of your Google devices? To find this information, refer to this article: Google speaker and display firmware versions and release notes. 
• Do you experience this situation with a certain radio station?
• Did you include non-Google speakers in the group? 
• What Wi-Fi frequency band are the devices connected to (2.4 GHz or 5 GHz)?

I'll be looking forward to hearing back.

Regards, 

Daniel

[Delenn]

Good Afternoon Daniel

Thank you for coming back to me.

i will try and answer your question but please feel free to point me in the right direction if i have not.

I have Four Chromecast Audio and One JBL Home Google enabled speaker.

All on the same network and all on 2.4 ghz (5 is turned off at the modem/ router)

It does not matter which radio station I ask for on any group nothing plays, however I can playmusic to all groups from the music stored on my phone using Rocket Player music app and casting with no issue.

i have Two Nest Mini ‘s which I speak commands to as well as the JBL home speaker.

please see below software details for each item and their name on my system and which group they are included in.

NEST MINI (Cellar)

System Firmware Version 468348

cast Firmware 3.75.468348

NEST MINI (Living Room)

System Firmware Version 468348

cast Firmware 3.75.468.348

JBL SPEAKER GOOGLE ENABLED (Bedroom) Groups UPSTAIRS STEREO and HOME

Ststem Firmware Version 1720

Cast Firmware 1.52.272222

AUDIOCAST BATHROOM Groups UPSTAIRS STEREO and HOME STEREO

Cast Firmware 1.56.467166

AUDIOCAST CELLAR Groups DOWNSTAIRS STERO and HOME

 Cast Firmware 1.56.467166

AUDIOCAST KITCHEN STEREO Groups DOWNSTAIRS STEREO and HOME STEREO

Cast Firmware Version1.56.467166

THANKS FOR YOU HELP

Colin

[moralesvicente]

Hey Delenn, 

Thanks for keeping me updated. So let’s try to implement additional steps:

• Rename the speaker group and make sure it is different from the others.
1. Open the Google Home app.
2. Tap on the speaker group to change the name.
3. Tap on the gear icon at the top-right corner to open the Device settings page for the speaker.
4. Tap on the Name option.
5. Customize your speaker's name and tap SAVE to continue.
• Double-check that the radio services are correctly connected to the Google Home app. To review the steps, refer to this article: Link your radio services. 
• Finally, request the radio service that you want, being specific with this request, mentioning the radio station and speakers’ names. 

Let me know how it goes. 

Regards, 

Daniel

[Delenn]

Hi Daniel

I have already tried this creating a new group with a different name but still using the same speakers, it made no difference.

as mentioned previously I can request any radio station to any individually named speaker and it works fine just the groups having trouble with.

[moralesvicente]

Hey Delenn, 

Thanks for keeping me in the loop. I appreciate your cooperation in performing the previous troubleshooting steps. To expedite the assistance, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Best regards, 

Daniel

[Delenn]

Just filled in the form Daniel

[Delenn]

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@Delenn wrote:

Hi I have 5 speakers/music system 4 using audio cast and one is Google enabled.

All are named individually and then also in the following groups

Home = All sysrems across a Three floored house

upstairs Stereo = Two systems One floor

Downstairs Stereo = Three Speakers across Two floors

all were working great either individually or in groups.

i can now only play requesting each individual speaker

If I request a radio station to a group Nest tells me it is playing but nothing comes out.

if I ask for radio to an individual speaker it plays, I could then ask for another speaker and it will play but slightly out of sync.

if I use my music app and cast to any of my grouped speakers it plays ok.

tried recreating a group under a new name but still had the same issue.

GoogleMimi, Android Phone and Ipad

any suggestions?

Sorry forgot to mention I can ask for any radio station to play on individual speakers and it works ok.

i have the Home app installed on a Samsung Android Phone and also on an Ipad

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