Speaker groups not working yet again.

[NickWhite1979]

Can Google possibly let something work for more than a week without screwing it up? 

Speaker groups worked, they stopped working, they started working again and here we are once again with them not working. 

Can a Google representative please recommend a system that actually works as I'm sick of Google screwing up. 

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help. 

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help. 

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried? 

I look forward to hearing from you.

Best regards, 
​​​​​​​Garrett DS
 

[NickWhite1979]

Hi, thank you for replying. I ended up talking to the Google help service last week and the lady got my speaker groups working again. Unfortunately as usual after a few days the groups don't work again. I'm beginning to think that it's a waste of time trying to get Google devices to work properly. 

[GarrettDS]

Hey there, 

Sorry to hear that they are not working again. Were you able to do what customer support showed you to get them working again? Do you happen to know what they did that made them work again? 

I look forward to hearing from you. 

Best regards, 
Garrett DS

[NickWhite1979]

Hi, I've done everything that Google help asked me to do including setting my router to 2.4ghtz and still speaker groups don't work. I reset everything when on the phone to Google help and a day or two later speaker groups stopped working. 

[NickWhite1979]

I've just had another chat to Google and for now all is working again. I'm now more aware of what to do when/if the problem happens again. Very good service from the lady I spoke to. 

[GarrettDS]

Hey there, 
Glad to hear that you were able to get the fix. I'm going to be locking this thread now that we have a solution. If you have any other concerns or questions, please feel free to create a new thread. 

Have a great day. 
Garrett DS