cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Speaker groups still not working despite Google's recent announcement

Filler
Community Member

I'm in the UK and still cannot freely add speakers to existing device groups. Well, I can add them but they won't play. I thought Google was restoring this feature following the recent legal case with Sonos, but apparently not so far over here.

This is a major problem as I have several speakers over the house and have set up different groups to play in different circumstances. Anyone else still finding this a problem?

 

8 REPLIES 8

RussdaFuss
Community Member

A lot of users are having the same experience with their Google/Nest products.
My personal impression is that Google has given up on the entire product range and is now leaving users alone with it.

Juni
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out and letting us know about your Google Nest speaker concern. We'll work together to identify the cause of the problem and find a solution. Try to create a new home structure and add your devices there, then observe if you will get a different experience. See the steps below on how to create a new home structure.

  1. Open the Google Home appGoogle Home.
  2. At the top, tap AddAdd.
  3. Tap Create a new home.
  4. Follow the steps.

Note: You can have up to 5 homes in your account.

 

Thanks,

Juni

Filler
Community Member

Hi

I've tried setting up a new home group but still not all the speakers included in the group play. Is there a limit to how many groups a speaker may belong to?

Yes, there are restrictions. You need to remove the devices from the old group.

https://www.androidpolice.com/new-google-home-speaker-group-limitations/

But Google is meant to be reinstating the ability to have speakers in multiple groups: https://www.googlenestcommunity.com/t5/Blog/Update-regarding-recent-changes-to-speaker-groups-for-Ne...

Not working yet in the UK

Definitely doesn't work in Germany at the moment.

Chuckee
Community Member

speaker groups have been a problem for months.  is there a way we can get in touch with a specialist that can troubleshoot for a user?

reseting the devices does nothing....

Yes, that is possible via a contact form.
But I can tell you what they will suggest to you:


Some routers are not compatible with Google Home/Chromecast.
Update the Ports, IPv6 and DNS from the router settings:

1) Outgoing UDP Multicast on port 1900 and 5353.
2) Incoming UDP Unicast on arbitrary ports > 53 and 123.
3) Outgoing H TTP on port 8008, 8009, 80 and 443.
4) DNS 8.8.8.8 & 8.8.4.4.
5) Disable IPv6.
6) if the Google Nest speaker is connected to a 2.4 GHz network, try to change the WiFi channel to 6, 7 or 11
7) Make sure to reboot the router and Google Nest Hub 1st gen after making the changes

 

 

Needless to say, these changes are useless (for me).
I contacted the manufacturer of my router. They are aware of the problem but cannot offer a solution for it.

I currently only see a minimal chance of saving the devices from electronic waste:

Someone at https://www.xda-developers.com/ hacks the devices' firmware and provides an improved alternative firmware.