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Speaker keeps removing itself from home devices

Stevieboy711
Community Member

My Harmon kardon citation one worked fine for the first couple of months, but recently it keeps disconnecting itself at precisely 1am almost every night, meaning if I want to use it, I have to go through the whole setup process again. Is there anything I can do to fix it or stop it from doing this? 

3 REPLIES 3

kingjohn
Community Member

Im no expert, but if its stopping exactly the same time i would look at routines that might use home and away, or your phone switching wifi ? Something somewhere is running and doing it i think.

 

I use to sit on my sofa and for no reason the home app detected i was no longer home and switched to away. These days i font let anything detect, manually switching is best or a year later you forgot you set something up?

How would i turn on manual switching?

Muddi
Community Specialist
Community Specialist

Hi Stevieboy711,

 

Thanks for reaching out to the Google Nest Community and sorry for the delayed response. 

 

I appreciate @kingjohn for helping here. Please note that we have very limited support on third party speakers with built-in Google Assistant like Harmon Kardon Citation. You can try to lessen the distance of your device to your router or set up your speaker to a different network like mobile hotspot to see if it will have the same behavior. If the shared steps did not work, please contact the manufacturer for further help.

 

Cheers,

Muddi