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Speakers Dropping and Not Connecting

MrJinx
Community Member

I've been as patient as I can be. I've filled out the forms and supplied all the information about my speakers and wifi. No one has contacted me after I've filled out the forms.

My speakers continue to drop or not connect. What do I do next?

22 REPLIES 22

JonnyTheJig
Community Member

Same here.

MrJinx
Community Member

the support is a joke. fill out forms. send in feedback and nothing. a complete waste of time. 

Juni
Community Specialist
Community Specialist

Hi folks,

 

@MrJinx, thanks for reaching out again. Upon checking on your case, it appears like our support team has already reached you and your case is still being investigated by our higher support team. I would suggest waiting for their update via email. I understand that it's taking time but rest assured that this is already being looked upon.
 

@JonnyTheJig, thanks for posting. Which Nest speaker/display are you having issues with? What steps have you taken so far to fix the issue?
 

Looking forward to your responses. 
 

Thanks,

Juni

MrJinx
Community Member

sure, i have no other options. 

Juni
Community Specialist
Community Specialist

Hi folks,

 

@MrJinx, thanks for the response. 

 

@JonnyTheJig, I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Best,

Juni

MrJinx
Community Member

of course i need your help. you guys have not fixed anything. all you've done is pass me off from one person to next with nothing to show for it but my frustration. 

when is someone going to get my speakers connected and working? 

JonnyTheJig
Community Member

I tyoed out a long message and when I hit Reply  the screen froze and the message disappeared. I'm done with Google, just shut down tbe case, thanks

i know how you feel. if i could get my money back and buy sonos I would. these guys are worse than a chat bot. 

Juni
Community Specialist
Community Specialist

Hi folks,

 

@JonnyTheJig, Sorry for that experience. We'll definitely take this as feedback, and we'll ensure that we learn from it to be able to deliver a better experience in the future.

 

@MrJinx, Thanks for the response, and I'm sorry for the delay. We understand the urgency of your concern. Our higher tier of support will definitely help you. Rest assured that you are in good hands now. If you have further questions, don't hesitate to update this thread, and we are here to help.

 

Regards,

Juni

Muddi
Community Specialist
Community Specialist

Hi all,

 

It's been some time since this thread was updated. Does anyone here need assistance?

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey folks,

 

I'm just checking in if anyone still needs help here. Let us know by updating the thread, and the Community will be happy to lend a hand.

 

Cheers,

Muddi

MrJinx
Community Member

speakers keep dropping. i upgraded my router and modem. they still keep dropping. i filled out many forms and spoke to 2nd level support. no help. 

 

Muddi
Community Specialist
Community Specialist

Hi MrJinx,

 

To confirm, are you still using Google WiFi? 

 

Cheers,

Muddi

MrJinx
Community Member

good morning,

no, i upgraded my router to a tri-band router. 

Muddi
Community Specialist
Community Specialist

Hey MrJinx,

 

Could you tell us the make and model of your router? Also, are you still in contact with the team? Could you share the case ID because we found multiple cases associated with your account?

 

Cheers,

Muddi

MrJinx
Community Member

*Model Name
ASUS - ZenWifi XT9 AX7800

they no longer reply to my emails.

Case ID [9-1625000033331]

 

 

 

 

Muddi
Community Specialist
Community Specialist

Hey MrJinx,

 

Sorry to hear that. Our team is still reviewing the case to check what's really going on with your device. Please bear with us on this matter. Also, it is best if you could reply or do a follow up via email to keep the ball rolling, and to avoid confusion on where we need to update you about your concern.

 

@JonnyTheJig: Do you still need help with your device?

 

Cheers,
Muddi

I've tried twice now, once with a pair of original hub minis and I then bought a couple of 2nd gens. Same problem with both pairs, they work fine a few times then one reports that it has lost contact with its pair. I use these mainly to drift off to sleep and the loud announcement is the last thing I need.

 

I've factory reset etc multiple times to no avail. I now use one 2nd gen and have 3 stuck in a drawer. An absolute waste of my patience, time and money. Will you ever sort this software out??

that has happened to me. afterward many resets, I can re-connect the speaker to the home. however, for no reason, the home app corrupts the speaker. after the corruption, the speaker can not join a group or be paired.

where are the lawyers when you need them? 

MrJinx
Community Member

good morning,

i have not heard from second support in weeks. I'm still having speaker drops and connectivity issues despite getting a new modem and router. what do I do next? someone help please. 

MrJinx
Community Member

good morning,

yes, im still experiencing drops...chat bot