01-30-2023 07:03 PM
I've been as patient as I can be. I've filled out the forms and supplied all the information about my speakers and wifi. No one has contacted me after I've filled out the forms.
My speakers continue to drop or not connect. What do I do next?
01-30-2023 07:32 PM
Same here.
01-30-2023 07:52 PM
the support is a joke. fill out forms. send in feedback and nothing. a complete waste of time.
02-04-2023 02:56 PM
Hi folks,
@MrJinx, thanks for reaching out again. Upon checking on your case, it appears like our support team has already reached you and your case is still being investigated by our higher support team. I would suggest waiting for their update via email. I understand that it's taking time but rest assured that this is already being looked upon.
@JonnyTheJig, thanks for posting. Which Nest speaker/display are you having issues with? What steps have you taken so far to fix the issue?
Looking forward to your responses.
Thanks,
Juni
02-04-2023 03:42 PM
sure, i have no other options.
02-07-2023 10:21 AM
Hi folks,
@MrJinx, thanks for the response.
@JonnyTheJig, I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Regards,
Juni
02-10-2023 11:22 AM
Hi there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Best,
Juni
02-10-2023 12:28 PM
of course i need your help. you guys have not fixed anything. all you've done is pass me off from one person to next with nothing to show for it but my frustration.
when is someone going to get my speakers connected and working?
02-10-2023 12:08 PM
I tyoed out a long message and when I hit Reply the screen froze and the message disappeared. I'm done with Google, just shut down tbe case, thanks
02-10-2023 12:29 PM
i know how you feel. if i could get my money back and buy sonos I would. these guys are worse than a chat bot.
03-02-2023 01:10 PM
Hi folks,
@JonnyTheJig, Sorry for that experience. We'll definitely take this as feedback, and we'll ensure that we learn from it to be able to deliver a better experience in the future.
@MrJinx, Thanks for the response, and I'm sorry for the delay. We understand the urgency of your concern. Our higher tier of support will definitely help you. Rest assured that you are in good hands now. If you have further questions, don't hesitate to update this thread, and we are here to help.
Regards,
Juni
03-05-2023 09:49 PM
Hi all,
It's been some time since this thread was updated. Does anyone here need assistance?
Cheers,
Muddi
03-29-2023 02:26 AM
Hey folks,
I'm just checking in if anyone still needs help here. Let us know by updating the thread, and the Community will be happy to lend a hand.
Cheers,
Muddi
03-29-2023 03:54 AM
speakers keep dropping. i upgraded my router and modem. they still keep dropping. i filled out many forms and spoke to 2nd level support. no help.
03-29-2023 04:20 AM
Hi MrJinx,
To confirm, are you still using Google WiFi?
Cheers,
Muddi
03-29-2023 04:48 AM
good morning,
no, i upgraded my router to a tri-band router.
03-29-2023 06:02 PM - edited 03-29-2023 06:05 PM
Hey MrJinx,
Could you tell us the make and model of your router? Also, are you still in contact with the team? Could you share the case ID because we found multiple cases associated with your account?
Cheers,
Muddi
03-30-2023 04:06 AM
*Model Name
ASUS - ZenWifi XT9 AX7800
they no longer reply to my emails.
Case ID [9-1625000033331]
03-06-2023 08:22 PM
Hey MrJinx,
Sorry to hear that. Our team is still reviewing the case to check what's really going on with your device. Please bear with us on this matter. Also, it is best if you could reply or do a follow up via email to keep the ball rolling, and to avoid confusion on where we need to update you about your concern.
@JonnyTheJig: Do you still need help with your device?
Cheers,
Muddi
03-31-2023 03:01 PM
I've tried twice now, once with a pair of original hub minis and I then bought a couple of 2nd gens. Same problem with both pairs, they work fine a few times then one reports that it has lost contact with its pair. I use these mainly to drift off to sleep and the loud announcement is the last thing I need.
I've factory reset etc multiple times to no avail. I now use one 2nd gen and have 3 stuck in a drawer. An absolute waste of my patience, time and money. Will you ever sort this software out??
04-01-2023 07:23 AM
that has happened to me. afterward many resets, I can re-connect the speaker to the home. however, for no reason, the home app corrupts the speaker. after the corruption, the speaker can not join a group or be paired.
where are the lawyers when you need them?
03-06-2023 05:45 AM
good morning,
i have not heard from second support in weeks. I'm still having speaker drops and connectivity issues despite getting a new modem and router. what do I do next? someone help please.
03-07-2023 04:27 AM
good morning,
yes, im still experiencing drops...chat bot