01-07-2023 06:11 PM
I have the Telstra Gen 3 smart modem, I am using iOS apple iPads/phones to operate.
I have setup a 2.4ghz guest wifi to use the smart home on, (I had a asus modem with guest and it worked fine ) but no matter what I do it won’t connect to the guest 2.4 OR guest 5ghz wifi, it connects and then when I connect the wifi it says something went wrong, check your allow access in settings, I go to google home settings the allow network access is on, it’s also on in the iPhone but it won’t connect.
I have done a factory reset on the nests, I have reset the modem, I have tested the guest wifi on my phone and it works, iPhones and iPads are up to date.
what else can be the issue?
01-14-2023 09:22 PM
Thanks for reaching out. I understand how challenging it is when you can't connect your Google Home and Nest speakers/displays to your guest network. To confirm, is your phone connected to the guest network during setup? Are you able to connect it to your main network?
Below are additional steps that you can try:
Let me know how it goes.
01-18-2023 06:36 AM
How were your Google speakers and displays? Let us know if you still need help, and we're glad to assist you further.
01-19-2023 07:32 AM
We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.