Speakers will randomly start playing after stopping

[Mdavidson948]

Currently I have the following set up:

Google Home -> Google Mesh Wifi w/ Google nest mini, Google Nest hub and Google Nest Audio.

They are all currently in a Speaker group as well as able to play music by themselves.

I utilized Apple Music for playing music on my speakers.

Issue: I will tell the speakers to play music (Ex: "Hey Google, play Shuffle Bad Omens on Davidson Speaker") It will reply, and begin playing music. Upon completion / satisfaction of music listening I will then say "Hey Google, stop playing music." It will then shut the tunes down. Around 2-3 minutes later, the music will AUTOMATICALLY start playing again from where it left off. 

Please assist with the issue. I have performed factory resets already as a preliminary precaution and reset my network as well.

Thanks

P.S. This has been on-going for several months now, I have not found Google Support fix this is in any other case yet.

[Mark06]

I am having the same issue.   My post has not received any replies.

This seems like a common issue.  It is really annoying when a sleep timer does not stop the music instead restarts it after I am asleep.

[Muddi]

Hey folks,

Thanks for sharing details about the issue here. I know how challenging it is when you're experiencing issues with your Google Nest speakers and display. A few questions: when did the issue start? How many accounts are linked on the Google Home app? Do you share an Apple Music subscription with anyone? 

Please try playing music again, then stop the music by saying, "Hey Google, stop casting." Let's see if your devices will have the same behavior.

@Mark06: To confirm, does the issue happen when setting up a sleep timer only?

Cheers,

Muddi

[Muddi]

Hey folks,

I just wanted to follow up on this. Does anyone try the steps above?

Cheers,

Muddi

[Mark06]

The command Stop casting has not restarted lately.  However, since it does not always restart, I cannot tell yet if this works.

Stop casting in 10 minutes does not work.  So sleep timers still restart, I wake up with music playing.  I would like to have a fix for that.

[Muddi]

Hey Mark06,

Thanks for trying. To confirm, do you have a routine setup for a sleep timer? How many accounts are link on the Google Home app?

I'll wait to your response.

Cheers,

Muddi

[Mark06]

Yes, I kick off a routine with the following line was the last command

Set sleep timer for 15 minutes.

I originally had Stop music in 15 minutes.  That command quit working earlier this year.

There are two users listed in our household in the Google Home App.

[Muddi]

Hey Mark06,

My apologies for the delays. To confirm, have you tried resetting your device and see if it will have the same behavior?

Cheers,

Muddi

[Princesss]

Hey Mark06,

Chiming in to check if you still need help with this?

Let us know by responding to this post, otherwise we'll be locking the thread.

Best,

Princess

[Mark06]

When I shut off the music with a sleep timer it still occasionally restarts.

I just before starting this thread, but after the issue started I replaced my router.  Since the router had a different wifi name, I had to reset every device at that time.  Since I did the reset then I have not done it again, as it seems redundant.

[Princesss]

Hi Mark06,

Thanks for the details.

Since you mentioned that you already did a reset after changing your router, I'd like to verify if the speakers are all set up on the same Wi-Fi network? Let's go ahead and try to check each of the speakers.

Lastly, please provide the cast firmware version of each speakers so we can check further.

To check the firmware version:

1. Make sure the mobile device is connected to the same Wi-Fi or linked to the same account as the Google Nest or Home device.
2. Open the Google Home app .
3. Tap the device card of the preferred speaker or display.
4. At the top-right, tap Settings Device information.
5. Under Technical information, find Cast firmware:X.XXX.XXXXX.

Best,

Princess

[Mark06]

Here are the speakers I use the most

Bedroom Speaker, Cast Firmware 1.56.282045. 

Backyard Speaker, Cast Firmware 1.52.272222

Kitchen Speaker, Cast Firmware 1.54.279716

Bathroom Speaker, Cast Firmware 1.56.282045

I only have one wifi network.  All are on this network.  I do have a few other speakers, but these are the ones I use the most and are having the behavior.

[Muddi]

Hey Mark06,

Thanks for providing that information. To confirm, have you tried setting up one of the devices to another network like mobile hotspot? These is for us to check if your device will have the same behavior.

Cheers,

Muddi

[Mark06]

Yes. When the issue first started I had a completely different Internet source.  I got fiber internet and a new router.  With the new router, I changed the Wifi name and had to setup each device again.

The problem occurred on both networks.

[Muddi]

Hey Mark06,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[Mark06]

I filled out that form last week.  It may be on the duplicate thread, that was recently closed.  We are starting to go in circles.  

It is getting very frustrating to be woken up at least once a week because the music restarts.

[Muddi]

Hey Mark06,

It looks like we haven't got the form. Could you share the link of your previous post. Also, did you receive an email from us?

Cheers,

Muddi

[Mark06]

When I try to fill out the form, I get a message that the form is not sending tried three times.  All the information the form is asking I have provided here many times.  VERY FRUSTRATED, lack of any real support.

[Muddi]

Hey Mark06,

Sorry to hear about that. Please try to fill out the form again, and use a different browser or device.

Let me know if that works.

Cheers,

Muddi

[Mark06]

I tried to fill out the form on another device.  I still get refresh the page and try again.  Since the form is requesting the same information as I already referred here, is it really necessary?  I am not happy that I have to deal with your bad form as well as having music restart.

[Muddi]

Hey Mark06,

I appreciate the update. I created a case manually, and we'll be reaching out to you via email on the account linked on your community profile. Let's continue working on your concern through that channel. Here's your case ID for your reference: 4-5512000032808.

Cheers,

Muddi

[Mark06]

Thank you

[Muddi]

Hey Mark06,

You're welcome! Let me know if I can assist with anything else, otherwise I’ll be locking this thread after 24 hours.

Cheers,

Muddi