09-24-2021 05:09 AM
10-05-2021 10:50 AM
Hello Pickinboy,
Thanks for reaching out! I am sorry to hear that your devices are encountering speech recognition issues. I understand your concern and would be more than happy to help find a solution. First, I have some quick questions to get a better understanding of the situation.
I appreciate your patience and look forward to your response. Let's get this issue resolved!
10-06-2021 06:57 AM
It’s the smaller Google ‘Home’ speaker as well as the ‘Max’. Both keep saying ‘there is a glitch’ or ‘somrthing went wrong’. After a few seconds both recognise my voice. Is there a fix?
10-11-2021 06:18 PM
It’s gone very quiet.
10-13-2021 09:36 AM
Hi Pickinboy,
Thanks for your patience. Let's try some troubleshooting steps first.
I look forward to your response, thanks for your patience!
10-16-2021 08:36 PM
Good luck to Google.
I have rebooted the two main devices. A Google Home and a Google Max. I’m so incredibly happy I did not entrust my home security to such a flawed system.
We have lights and sockets that are no longer responding. ‘There was an issue’ no longer cuts it. If you plan to use Google Home. Keep it lower level until they fix these major issues. GJ
10-18-2021 11:19 AM
Hello Pickinboy,
Thanks for your comments. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 4-5434000031615.
10-18-2021 11:18 AM
If anyone finds this post. Also look it up on Reddit. Apparently a mid August update caused this. My guess it’s security related. However, Google should acknowledge there is an issue. Unless of course Google Home is getting phased out and it’s part of a plan.
10-22-2021 11:31 AM
Hi All,
We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to contact the support team and refer to Case ID listed above, or start a new thread and we'll be happy to help.