Spotify and nest gen 2

[Liamwang]

Hi I would like to check, why my google nest hub gen 2 having this issue. while playing Spotify in nest hub and always play half of the song it will jump out from the apps and stop the music.. what’s the issue ? Anyone can help me ? 

[Cal26]

I'm sorry to hear that you're having trouble with your Google Nest Hub Gen 2 and Spotify. I'd be happy to help you troubleshoot this issue.

Here are a few things you can try:

1. Make sure that your Google Nest Hub Gen 2 is up to date with the latest software. You can do this by going to the Google Home app and tapping on the Settings icon. Then, select Device settings and then Google Nest Hub Gen 2. Finally, tap on Software update and check for any updates.
2. Make sure that your Spotify app is also up to date. You can do this by opening the Google Play Store or the App Store and searching for "Spotify." Then, tap on the Update button if there is one available.
3. Restart your Google Nest Hub Gen 2. To do this, unplug the device from the power outlet for 30 seconds, and then plug it back in.
4. Try playing Spotify on a different device to see if the issue is with your Google Nest Hub Gen 2 or with Spotify itself.
5. If you've tried all of the above and you're still having trouble, you can contact Spotify support for help. You can do this by going to the Spotify website and clicking on the Contact us link.

I hope this helps! Let me know if you have any other questions.

[Liamwang]

hi, when I open my google home and clicked on the setting logo, inside doesn’t have device setting.

[Liamwang]

Hi I try on iPad and phone all working fine only google hub gen 2 having this issue. My firmware it’s the latest 1.56.324896. And I had updated my Spotify. But still having the same issue.. it will still stop music and kicked out from Spotify. 

[Gabito06]

I have exactly the same issue !!!, I already reset factory settings on my google nest also deleted my home and add a new one , I checked every possible way that it could affect , my Spotify account works perfectly fine in other devices , it’s just the google nest , can someone help us please . 

[Liamwang]

Yeah! I tried all type of reset/delete apps but only google nest don’t works well. Keep kicking out and stop playing songs with Spotify.. appreciate if anyone can help us! TIA! 

[Gabito06]

For sure ! We need help asap ! 🥲🥲. I already contacted Spotify but it’s definitely the google nest problem . 

[Liamwang]

Hi Gabito06,

you found any solution ? 

this community seems like it’s not very helpful at all.

[Princesss]

Hi Liamwang,

Thanks for visiting the Community.

We're sorry to hear that you're experiencing this with your Google Nest Hub. Before we try some steps, a few things I'd like to ask-- when did the issue start to happen? Does it happen every time when using Spotify?

Let's try these steps first and see if this would make any changes.

1. Set your music to "No default player".
2. Unlink your Spotify account.
3. Reboot your Google Nest Hub (unplug it from the power source for few minutes)
4. As soon as it is plugged in, link your Spotify account.

Let me know if these steps work.

Best,

Princess

[Liamwang]

I had tried this step you instructed but still doesn’t work. 

Since I receive this set start to have this issue.

yes, happened every single time once I played music on Spotify. 

[Princesss]

Hi Liamwang,

Thanks for responding. Have you already tried performing a complete reset to your Google Nest Hub? Here's how: https://goo.gle/3x50Yl7

Let me know if this step works.

Best,

Princess

[Princesss]

Hello there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,
Princess

[Gabito06]

Hi ! Thank you for replying , I have done everything , I have reset it , I even did the factory reset , I did it with a different goggle account , also I deleted the home and then create a new one , but nothing is working , at this point I’m very concerned , I’m about to buy an Alexa because of this . The only thing that I did different is that I moved out to another state . But it shouldn’t be a problem since I am resenting everything and setting up all ! Unlinking and linking the Spotify account . But nothings works I really don’t know what to do at this point . It only happens with the google nest , never happens in my car neither on my cellphone or tv or laptop . It’s the google nest. 

[Princesss]

Hi Gabito06,

Apologies for the inconvenience that this has caused you. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hi Gabito06,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

[Liamwang]

Hi princess, I had a 100% same issue as gabito06. Already filled up the form and submitted. Appreciate you can help us on this issue.

[Princesss]

Hi folks, 

Sorry for the late response.

@Liamwang, could you please fill out again the form? Let me know once done.

Best,

Princess

[Muddi]

Hey Liamwang,

I just wanted to follow up on this. Have you had the chance to fill out the form?

Cheers,

Muddi

[Liamwang]

Hi Muddi,

Yes, just filled in the form and submitted!

thank you

Liam

[LovelyM]

Hello Liam,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Kind regards,
Lovely

[Gabito06]

Thank you ! I really appreciate it cause I really wants to listen my music on Spotify through google nest