Spotify on Nest Hub Gen 2

[Den3]

Hi - When I say "Hey Google open spotify", Spotify opens and shows recommended playlists. All good.

Should I be able to tap one of those to start it playing? I can't. The only way is to say "Hey Google - play xxxx"

Thanks

[Den3]

So ... Should I be able to tap on the recommended music to play it? ??

[Juni]

Hi folks,

@Den3, thanks for posting. This is not the experience that we wanted you to have, let me help you out. What message are you getting when you tap on the recommended playlist? Were you able to play it before by tapping it? What steps have you taken so far? 
 

@MikeClark, thanks for the details. Seems like this is a different concern from the one that was originally posted. We encourage you to create a new thread so we can better assist you.

Regards,

Juni

[Den3]

Hi Juni. Thanks for responding. I haven't tried anything to fix this as I don't know if it is working as designed or not? Here's the situation.... I say the phrase "hey Google own Spotify". Spotify opens and some recommendations are displayed on screen. I tap one of the covers. The cover blinks showing that the tap has been recognised but the playlist dies not start. 

[Dan_A]

Hi Den3,

I hear you! Tapping a song or artist on your device should work. To confirm, voice commands are working as intended, right? It would help a lot if you could do a sequential reboot. Unplug your router's power cord followed by your Nest Hub 2nd Gen. Restarting your phone might also help.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Den3]

Hi there.

Seems to be working now. Didn't do anything but it's ok now. Just needed t give it a few seconds to respond. Cheers

[Azarco]

Hello Den3,

Awesome! We're glad to hear everything is working on your end. You can monitor your device and if you have other questions let us know otherwise, we'll lock this thread after 24 hours.

Best,

Alex