Spotify premium not conecting to google home

[Emilie]

Hi! I had set up my Google nest with my free Spotify account. Then upgraded to the premium account. I have unlinked, linked, logged in and out of Spotify and even factory reset my Google home. Still can that it to recognized my premium account. Help! 

[jenniffert]

Hi Emilie,

Thank you for posting in the community! I apologize that your Nest speakers don't recognize your Spotify Premium account. I'd be happy to help.

I appreciate your efforts in trying to resolve this inconvenience. To better assist you, please let me know the model of your Google Nest device.

Since you've already completed all the suggested steps, I recommend creating a new home structure. For this, I recommend following the next steps to properly add the device in the new home:

• Factory reset the Google Nest device and unlink the Spotify music service.
• Delete the Google Home app and reinstall it again.
• Create a new home structure and set it up again. For reference about how to create a new home, you can check out this article: Share a home & devices in the Google Home app.
• Link the music service. You can check out this article: Link your music services and set your default service.

Additionally, please ensure that both your mobile device and the Google Home app are up-to-date with the latest software. This can often resolve compatibility issues.

Please let me know how it goes.

Best regards,

Jennifer