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Stop Google home giving related info

SunnyRio
Community Member

Me: "What's 2+2?"

Google: "Sorry, I didn't understand, but I found something similar, do you want to know the history of numbers?"

How do I stop it doing that? If it doesn't understand, just stop there, or even better let me repeat my command.

5 REPLIES 5

Azarco
Community Specialist
Community Specialist

Hey SunnyRio,

That certainly hasn't been easy for you — let's see what's going on.

To confirm, is it only happening to this particular question? Was it working before? Make sure your devices are connected to the same network. Could you try reinstalling your Google Home and Google Assistant app? Give rebooting your Google Home a try to see if that helps.

Best,

Alex

SunnyRio
Community Member

It's always done it, at which point it was a fresh install of the app. The Google Home has been reset a few times for other reasons and it still does it. It's for any question. Doesn't everyone get these offers?

Azarco
Community Specialist
Community Specialist

Hello there,

 

Thanks for the update. I tried the same question on my end and it works fine. Can you try doing the same command on the Google Assistant in your phone? Also, try rephrasing your question to see if you'll get the same result.

 

Regards,

Alex

SunnyRio
Community Member

It usually works, but it's when it doesn't hear me, or I ask a question it doesn't understand.

On my phone I can talk complete mumbled garbage, it makes the best sentence it can of it, then looks it up on the web.

Azarco
Community Specialist
Community Specialist

Hi SunnyRio,

 

We hear you! We're always looking for ways to improve our devices and your feedback is valuable. Please send your feedback by recording a message with the description of the issue, and include the words Incorrect answer or Unable to answer along with the question that you had asked. (Note: Make sure to have the customer include the words “no answer” in the description.) Here's how.

 

Let us know if you have other questions or concerns otherwise, we'll go ahead and lock this thread after 24 hours.

 

Kind regards,

Alex