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Strange popping sound in my nest mini

limuremu
Community Member

Hello, I’ve just got my best mini about a month ago, and it’s been great so far. That being said, in the past week I’ve been hearing this sort or popping or cracking sound, similar to what you would hear if you had dust on a vinyl record and tried to play it. I haven’t heard it happen when the assistant is responding to me, but they don’t happen on a schedule or anything, more randomly. I’ve unplugged it and plugged it back in, rebooted it through the Home app, and tried plugging it into a different outlet. I’m pretty sure it’s not my wifi, and I’d like to avoid a factory reset if possible but I’m running out of options. Any help?

1 Recommended Answer

kelanfromgoogle
Community Manager (Admin)
Community Manager (Admin)

Hey everyone,

Our recent firmware update 3.73 has reached 100% rollout, and with it comes an update that should resolve the "popping noise" that many of you have described in this thread. If you are still experiencing this issue, please confirm that your devices and Google Home app are up to date. If the issue persists, please reach back out here with as much detail as you can provide and I'll make sure the team is aware.

Thank you all for the patience.
Kelan

View Recommended Answer in original post

795 REPLIES 795

tsengf
Community Member

Thanks for the information. Yeah, I'm not looking for a replacement as all my minis experience the same issue. This issue is also consistent with what folks are saying on this thread. For me, the popping has been happening for quite some time (perhaps longer than 6 months). I've just ignored it since I figured that firmware updates would be rolled out and get resolved automatically. It's too bad this issue is still ongoing.

tsengf
Community Member

Support requested me to send them some more information. Below are the instructions given to me. I sent them the feedback after I heard the popping sound. They said they will provide an update soon.

From support:

I just got an update with our senior team. They're still working on a stable fix for the issue. They're also asking you to replicate the issue wherein it would give a popping sound. Once it does the issue again, please send feedback by saying "Hey Google, send feedback" then indicate the keywords"GHT3 34502 Google Nest speakers produces random popping/clicking sounds".

Hmm_8888
Community Member

That means they have no clue what's up and we've been misled by the Google support forum team.

Yep!! 

tsengf
Community Member

I responded to support last night as a result of not hearing anything back for two weeks. They replied with the message below. I am aware that the ultrasound sensing is not the root cause of the problem as reported by some users. I will give it a try but not hoping for much.

== response from support ==

Thanks for your response. I apologize for the late update. Our senior team just provided an update. Most users affected with this issue were able to get the problem fixed by turning off the ultrasound sensing of their Google Nest Mini. Please try switching it off, here are the steps.

  1. Open the Google Home app .
  2. Tap Favorites or Devices .
  3. Tap your device's tile.
  4. Tap Settings and then Recognition & sharing.
  5. Turn Ultrasound sensing off.

Hmm_8888
Community Member

I love the gaslighting! 😠

Rather than acknowledge the issue is on their end, they'll deflect and gaslight. It's the status quo in this culture now. And have you noticed the official Google forum support staff have become silent on the issue?

tsengf
Community Member

I've been using it with the ultrasound sensing off for a few days. My conclusion is that the intensity of the pops is not as pronounced but I still hear the pops. I will switch back on the ultrasound sensing to confirm.

WhyWhy99
Community Member

Any problem you report Here they just gaslight you with some canned BS answer, followed with 'this works for most people'...yet the thread here gets bigger everyday? 

Did you buy them all at the same time?

So... it's COMMON to EVERY Google Nest Mini, or some specific BATCHES?

I really want to know this... because i ordered 3 more and o need to know if I'm going to sent them all back! 😕

We all know that the hardware is build by the lowest bidder, and the components change... hell, even the chemical on the rubber coating changes (mine came all STICKY! i was a bad sign!)

MTeliska
Community Member

So today I've checked all the firmware. They're all updated, but I played the music today and it pops more than it has ever so I don't think the firmware fixed it. Keep trying. 

MTeliska
Community Member

I don't know if it's a coincidence but I went into all Google minis and displays and turned off this setting. 

Lower volume when listening When talking to the Assistant, the volume on the controlled TV or speaker will reduce so Assistant can hear you better

Crackling went away so I'm thinking that the minis are hearing the other speakers and the assistant is trying to lower the volume on each one of them. I'll play them for the rest of the day and see if the popping and crackling come back. 

Wishful thinking still pops and crackles. 

I only have ONE device currently and it pops!

Kfisher00
Community Member

Full Chromecast ecosystem here with Home Max, Nest Hub, Chromecast Audios. Pops have recently sprung up. Eero 6E mesh network w/gigabit internet. No problems before now- feels like software/firmware level issues. Terribly disappointing, the latency adjustment was essential and library casting and synchrony a treat. I was all-in to this with a working audio environment. Pops reduce this to useless. Google regression is intolerable- give us option for firmware rollback to assess.

Rickwhits
Community Member

I'm also having this same issue on the nest mini. Looking forward to a resolution.

I hope you aren't expecting one soon. Been going on for three months. 

barkmann44
Community Member

Six months...

Oh, mines only been doing it since about July.

They are taking the absolute mick with it now. 

I spent the last few hours doing research... seems this started 3 YEARS ago, and been around ever since. Perhaps it's a recurring BUG google keeps FIXing and REintroducing... can't understand the reason!

This has been around for SIX months and still isn't fixed??

DisappointedMe
Community Member

Same here as all above. Primary use is background noise during the night to drown out military grade tinnitus. Reduced effectiveness as a result of the unwanted popping/cracking every 30-120 seconds. Will likely regress to playing directly from phone on nightstand until if/when a resolution is implemented. Shame.

I hear you!

I use overnight sound to mask my tinnitus too!

And i came from a TABLET + BLUETOOTH Speaker combo, without any issues!

Google Nest 2nd gen has indeed a very good sound... and the voice assistant integration is very nice, but... with all the problems around the Google ecosystem, i don't think i will keep the devices...

Hmm_8888
Community Member

Bump. Add me please to the ongoing problem and I'm unimpressed with the silence by the Google Team.

Hmm_8888
Community Member

The thread is unlocked. At least the sound board is back. No popping here though 😝

MTeliska
Community Member

I think it's strange that Google makes the hardware. Google makes the software and they can't fix it in a timely manner. I guess the only way to fix it is to switch all my stuff to Amazon echo. Thanks, Google.

There's actually nothing particularly unusual about this situation. Google, in fact, doesn't manufacture their own hardware; instead, they opt for outsourcing. When it comes to software, it has seen a significant decline over the years. I used to be a big fan of the pure "vanilla" Android experience on their devices.

Having utilized several Pixel devices throughout the years, I can confidently state that the software, along with its lack of user-friendliness, is quite disappointing. Their hardware quality is subpar, and they seem to struggle with achieving a seamless integration of all components.

Who is in charge of the Software / Firmware development?

I bought google ecosystem because it's... well... GOOGLE!

But after having this problem (POPPING random noise) and reading this topic, and how google is (NOT) handling it, well, seems everything is doomed: https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Let-s-Discuss-Using-Google-Assistant-an...

Before i gave attention to a few popping sounds i said "well, i just want to hear music with 2 MINI paired in STEREO and do some basic routines, so i'll be fine"... but now that i have made intensive testing, listening to music during the day and relaxing sounds during the night, NOT EVEN FOR LISTENING to music is this good for!!!

Google, what the hell have you done??

BeannieBoy
Community Member

Same issue here. Commenting so that I can receive thread updates if there ever are any. I’ve reported feedback on my speakers too. 

Whatever1
Community Member

WALOFB

Whatever1
Community Member

Whether is the issue or not who knows  but... Ultrasound sensing needs turned off BEFORE pairing speakers as turning it off once paired only turns it off on one. If you have speakers paired, unpair them, turn US off and re-pair as a stereo duo.

No. The popping sound is new. The ultra sensing isn't. Google did something wrong. I also only notice the popping with Spotify only.

Off course they did... just like they messed up the entire ecosystem, literally! https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Let-s-Discuss-Using-Google-Assistant-an...

The ultrasound has nothing to do with this problem, even with both speakers set to off the popping persists. 

Lugnut888
Community Member

I’m having this same issue. Makes the devices useless. Screws up my sleep and music. I’ve tried all the solutions offered, nothings helped at all

Try to position the nest audio apart from other WiFi devices. It might help a bit, at least to me it seems so. Still having issues with crackling, but not as worse as before.. Could be a coincidence though.

Hmm_8888
Community Member

It seems you've not been keeping a close eye on the situation. This issue is indeed NEW, considering that the speaker had been performing as expected until recently.

Importantly, it's not related to any hardware problems. And yes, what you've encountered is nothing more than a mere coincidence.

That would be a total NONSENSE!

Don't waste anymore of your time aside from keep sending feedback/reports to Google and here. 

Given some of the replies, I wouldn't be surprised if someone suggests placing the speaker in a fishbowl of water. 

marcolopes
Community Member

Same problem HERE!

NEW device (purchased this week).

Been testing it with music playing almost 24h/day

POPS some times every hour... (a "pop" or "crackling" sound that it's louder than the music at random times)

Very annoying! Now i did a search before purshashing ANOTHER Nest Mini to pair in STEREO MODE before i do something stupid and buy 2...