07-10-2023 04:05 PM
Hello, I’ve just got my best mini about a month ago, and it’s been great so far. That being said, in the past week I’ve been hearing this sort or popping or cracking sound, similar to what you would hear if you had dust on a vinyl record and tried to play it. I haven’t heard it happen when the assistant is responding to me, but they don’t happen on a schedule or anything, more randomly. I’ve unplugged it and plugged it back in, rebooted it through the Home app, and tried plugging it into a different outlet. I’m pretty sure it’s not my wifi, and I’d like to avoid a factory reset if possible but I’m running out of options. Any help?
Answered! Go to the Recommended Answer.
07-17-2024 05:37 PM
Hey everyone,
Our recent firmware update 3.73 has reached 100% rollout, and with it comes an update that should resolve the "popping noise" that many of you have described in this thread. If you are still experiencing this issue, please confirm that your devices and Google Home app are up to date. If the issue persists, please reach back out here with as much detail as you can provide and I'll make sure the team is aware.
Thank you all for the patience.
Kelan
09-29-2023 10:12 PM
Thanks for the information. Yeah, I'm not looking for a replacement as all my minis experience the same issue. This issue is also consistent with what folks are saying on this thread. For me, the popping has been happening for quite some time (perhaps longer than 6 months). I've just ignored it since I figured that firmware updates would be rolled out and get resolved automatically. It's too bad this issue is still ongoing.
10-05-2023 10:39 PM
Support requested me to send them some more information. Below are the instructions given to me. I sent them the feedback after I heard the popping sound. They said they will provide an update soon.
From support:
I just got an update with our senior team. They're still working on a stable fix for the issue. They're also asking you to replicate the issue wherein it would give a popping sound. Once it does the issue again, please send feedback by saying "Hey Google, send feedback" then indicate the keywords"GHT3 34502 Google Nest speakers produces random popping/clicking sounds".
10-19-2023 01:57 AM
That means they have no clue what's up and we've been misled by the Google support forum team.
10-20-2023 09:36 AM
Yep!!
10-21-2023 11:05 AM
I responded to support last night as a result of not hearing anything back for two weeks. They replied with the message below. I am aware that the ultrasound sensing is not the root cause of the problem as reported by some users. I will give it a try but not hoping for much.
== response from support ==
Thanks for your response. I apologize for the late update. Our senior team just provided an update. Most users affected with this issue were able to get the problem fixed by turning off the ultrasound sensing of their Google Nest Mini. Please try switching it off, here are the steps.
10-21-2023 03:54 PM
I love the gaslighting! 😠
Rather than acknowledge the issue is on their end, they'll deflect and gaslight. It's the status quo in this culture now. And have you noticed the official Google forum support staff have become silent on the issue?
10-26-2023 04:40 PM
I've been using it with the ultrasound sensing off for a few days. My conclusion is that the intensity of the pops is not as pronounced but I still hear the pops. I will switch back on the ultrasound sensing to confirm.
10-26-2023 11:19 PM
Any problem you report Here they just gaslight you with some canned BS answer, followed with 'this works for most people'...yet the thread here gets bigger everyday?
10-28-2023 11:31 PM
Did you buy them all at the same time?
10-28-2023 11:30 PM
So... it's COMMON to EVERY Google Nest Mini, or some specific BATCHES?
I really want to know this... because i ordered 3 more and o need to know if I'm going to sent them all back! 😕
We all know that the hardware is build by the lowest bidder, and the components change... hell, even the chemical on the rubber coating changes (mine came all STICKY! i was a bad sign!)
09-30-2023 10:11 AM
So today I've checked all the firmware. They're all updated, but I played the music today and it pops more than it has ever so I don't think the firmware fixed it. Keep trying.
09-30-2023 10:52 AM
I don't know if it's a coincidence but I went into all Google minis and displays and turned off this setting.
Lower volume when listening When talking to the Assistant, the volume on the controlled TV or speaker will reduce so Assistant can hear you better
Crackling went away so I'm thinking that the minis are hearing the other speakers and the assistant is trying to lower the volume on each one of them. I'll play them for the rest of the day and see if the popping and crackling come back.
09-30-2023 11:44 AM
Wishful thinking still pops and crackles.
10-28-2023 11:25 PM
I only have ONE device currently and it pops!
10-05-2023 03:36 AM
Full Chromecast ecosystem here with Home Max, Nest Hub, Chromecast Audios. Pops have recently sprung up. Eero 6E mesh network w/gigabit internet. No problems before now- feels like software/firmware level issues. Terribly disappointing, the latency adjustment was essential and library casting and synchrony a treat. I was all-in to this with a working audio environment. Pops reduce this to useless. Google regression is intolerable- give us option for firmware rollback to assess.
10-17-2023 10:05 PM
I'm also having this same issue on the nest mini. Looking forward to a resolution.
10-17-2023 10:46 PM
I hope you aren't expecting one soon. Been going on for three months.
10-17-2023 10:53 PM
Six months...
10-17-2023 10:57 PM
Oh, mines only been doing it since about July.
They are taking the absolute mick with it now.
10-29-2023 03:19 AM
I spent the last few hours doing research... seems this started 3 YEARS ago, and been around ever since. Perhaps it's a recurring BUG google keeps FIXing and REintroducing... can't understand the reason!
10-28-2023 11:23 PM
This has been around for SIX months and still isn't fixed??
10-18-2023 08:26 AM
Same here as all above. Primary use is background noise during the night to drown out military grade tinnitus. Reduced effectiveness as a result of the unwanted popping/cracking every 30-120 seconds. Will likely regress to playing directly from phone on nightstand until if/when a resolution is implemented. Shame.
10-28-2023 11:22 PM - edited 10-28-2023 11:22 PM
I hear you!
I use overnight sound to mask my tinnitus too!
And i came from a TABLET + BLUETOOTH Speaker combo, without any issues!
Google Nest 2nd gen has indeed a very good sound... and the voice assistant integration is very nice, but... with all the problems around the Google ecosystem, i don't think i will keep the devices...
10-19-2023 01:54 AM
Bump. Add me please to the ongoing problem and I'm unimpressed with the silence by the Google Team.
10-19-2023 01:56 AM
The thread is unlocked. At least the sound board is back. No popping here though 😝
10-20-2023 09:42 AM
I think it's strange that Google makes the hardware. Google makes the software and they can't fix it in a timely manner. I guess the only way to fix it is to switch all my stuff to Amazon echo. Thanks, Google.
10-21-2023 03:58 PM
There's actually nothing particularly unusual about this situation. Google, in fact, doesn't manufacture their own hardware; instead, they opt for outsourcing. When it comes to software, it has seen a significant decline over the years. I used to be a big fan of the pure "vanilla" Android experience on their devices.
Having utilized several Pixel devices throughout the years, I can confidently state that the software, along with its lack of user-friendliness, is quite disappointing. Their hardware quality is subpar, and they seem to struggle with achieving a seamless integration of all components.
10-28-2023 11:19 PM
Who is in charge of the Software / Firmware development?
I bought google ecosystem because it's... well... GOOGLE!
But after having this problem (POPPING random noise) and reading this topic, and how google is (NOT) handling it, well, seems everything is doomed: https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Let-s-Discuss-Using-Google-Assistant-an...
Before i gave attention to a few popping sounds i said "well, i just want to hear music with 2 MINI paired in STEREO and do some basic routines, so i'll be fine"... but now that i have made intensive testing, listening to music during the day and relaxing sounds during the night, NOT EVEN FOR LISTENING to music is this good for!!!
Google, what the hell have you done??
10-21-2023 04:48 AM
Same issue here. Commenting so that I can receive thread updates if there ever are any. I’ve reported feedback on my speakers too.
10-26-2023 09:17 AM
WALOFB
10-26-2023 09:28 AM
Whether is the issue or not who knows but... Ultrasound sensing needs turned off BEFORE pairing speakers as turning it off once paired only turns it off on one. If you have speakers paired, unpair them, turn US off and re-pair as a stereo duo.
10-27-2023 01:09 AM
No. The popping sound is new. The ultra sensing isn't. Google did something wrong. I also only notice the popping with Spotify only.
10-28-2023 11:15 PM
Off course they did... just like they messed up the entire ecosystem, literally! https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Let-s-Discuss-Using-Google-Assistant-an...
10-27-2023 05:01 PM
The ultrasound has nothing to do with this problem, even with both speakers set to off the popping persists.
10-28-2023 02:56 PM
I’m having this same issue. Makes the devices useless. Screws up my sleep and music. I’ve tried all the solutions offered, nothings helped at all
10-28-2023 03:09 PM
Try to position the nest audio apart from other WiFi devices. It might help a bit, at least to me it seems so. Still having issues with crackling, but not as worse as before.. Could be a coincidence though.
10-28-2023 03:44 PM
It seems you've not been keeping a close eye on the situation. This issue is indeed NEW, considering that the speaker had been performing as expected until recently.
Importantly, it's not related to any hardware problems. And yes, what you've encountered is nothing more than a mere coincidence.
10-28-2023 11:13 PM
That would be a total NONSENSE!
10-28-2023 03:41 PM
Don't waste anymore of your time aside from keep sending feedback/reports to Google and here.
Given some of the replies, I wouldn't be surprised if someone suggests placing the speaker in a fishbowl of water.
10-28-2023 11:07 PM - edited 10-28-2023 11:09 PM
Same problem HERE!
NEW device (purchased this week).
Been testing it with music playing almost 24h/day
POPS some times every hour... (a "pop" or "crackling" sound that it's louder than the music at random times)
Very annoying! Now i did a search before purshashing ANOTHER Nest Mini to pair in STEREO MODE before i do something stupid and buy 2...