Strange popping sound in my nest mini

[limuremu]

Hello, I’ve just got my best mini about a month ago, and it’s been great so far. That being said, in the past week I’ve been hearing this sort or popping or cracking sound, similar to what you would hear if you had dust on a vinyl record and tried to play it. I haven’t heard it happen when the assistant is responding to me, but they don’t happen on a schedule or anything, more randomly. I’ve unplugged it and plugged it back in, rebooted it through the Home app, and tried plugging it into a different outlet. I’m pretty sure it’s not my wifi, and I’d like to avoid a factory reset if possible but I’m running out of options. Any help?

[Juni · Accepted solution]

Hi folks,

Our team is already aware of this and currently investigating this issue. Since this is the same discussion, we'll move this conversation to the main thread and we'll continue to update it as soon as we have some news to share.

Please note that once done this thread will be locked.

Regards,

Juni

[marcolopes]

😀(sorry, it's not funny... but it made me laugh!)

Yes... This just proves how ANNOYING this BUG/Problem is!!! Very very annoying!

No one trying to "relax" can relax listening to music with "constant" RANDOM POPPING noises all over!!!!

(and, as i said before, it's not just "music"... it's STREAMING in general! The devices POP even when the ASSISTANT responds... and when you are listening to NEWS FEEDS, etc etc)

So... it's not related to Spotify and/or YouTube Music... it's related to ANY AUDIO that is not played locally)

The only audio that does NOT POP is the one that is probably played directly from the device, such as "relaxing sounds" (you can ask the device to play some relaxing sounds, and i believe they are SHORT SAMPLES that are played from the hardware memory/buffer, and DO NOT stream from the network)

[enagen]

Mine only pops when streams Spotify, no pops from YouTube Music or Bluetooth, so maybe you are right, could be an internal process/decode, but why mine gives only problems with Spotify? So, is not the hardware, so its worse, its a Google program code error and they do not fix it.

[marcolopes]

I thought that too! But 6 MONTHS playing with 3 devices DAILY showed me otherwise.

The devices POPS when streaming anything... except when you ask to play "relaxing sounds" (i believe they are download when needed, stored locally and repeated in loop!)

The device POPS when:

- Streaming Spotify

- Streaming Youtube Music (i don't use it, but it has been reported several times in THIS current topic!)

- Streaming the NEWS! (happened to me several times over the past weeks - i usually don't listen to news on the devices)

- Streaming the ASSISTANT ANSWERS! (YES!!! IT popped when answering me!!)

[marcolopes]

Anyone with this NEW problem??? It's driving me MAD!!! https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Nest-Mini-play-wrong-songs-and-p...

[enagen]

The problem seems to be with Spotify, no crackles from YouTube Music or Bluetooth cast...

Edited" crackles sounds DO continue from YouTube Music...but less frequently 😒😒😒

So COME ON!!!! You could solve this with a few codes!!!

[marcolopes]

I will say it again and again and again...

The devices POPS when streaming anything... except when you ask to play "relaxing sounds" (i believe they are stored locally and repeated in loop!)

The device POPS when:

- Streaming Spotify

- Streaming Youtube Music

- Streaming the NEWS!

- Streaming the ASSISTANT ANSWERS! (YES!!! IT popped when answering me!!)

[marcolopes]

I really believe that this problem was introduced when Google was "sued" by SONOS for using proprietary "streaming" code on the Google devices, and google "engineers" had to remove that code (or else!)

But, since late 2023, a decision was made in favor of Google, and the firmware was updated: https://arstechnica.com/gadgets/2023/10/google-wins-sonos-patent-case-immediately-ships-speaker-soft...

Was the firmware reversed to affect the STREAMING code? If it was, shouldn't all these issues be resolved NOW?

[enagen]

Nice info... but the update appears to worth nothing.. 😞

[marcolopes]

In a new twist, Google could be working on some new smart home hardware. Fresh evidence suggests that the company is planning to release an upgraded Nest Hub Max, and a new Nest Audio device, at some point in the future. https://www.forbes.com/sites/jaymcgregor/2024/04/27/google-new-nest-hub-max-nest-audio-assistant-gem...

Maybe they just CAN'T FIX current problems (because they are HARDWARE related?) and just want to move on solving them on NEW devices??

[AABLingbeek]

Still, nothing has been brought out to fix this? Why?

[enagen]

Google is small starter company, you must comprehend their limited resources.

[marcolopes]

Nice sarcasm!

But, as i said before, this didn't help either: https://www.investopedia.com/google-lays-off-hundreds-of-workers-across-its-assistant-ar-and-devices...

Google Lays Off Hundreds of Workers Across Assistant, AR, and Devices Teams to Cut Costs

[limuremu]

Since it’s been almost a year with no solution and I am so fed up with Google and the MANY issues with my Nest Mini that has make me completely regret buying it, I ordered an Amazon Echo Pop and I plan on selling the Nest Mini to a website to try and avoid waste and hopefully get some money back. This whole situation has been ridiculous and I am appalled at how Google handled this.

[marcolopes]

I tried everything!!!

Keeping this issue alive here, on Spotify forums (even though it's NOT caused by Spotify - it's a STREAMING PROBLEM), AUDIO magazines, Hardware reviewers...

The tickets i opened about this (and related issues) were closed. The first ticket interaction was DEPLORABLE!!!

We must assume that GOOLE does not care about Google Nest Ecosystem, and it's keeping it "afloat" to avoid a lawsuit or major surge in complaints. There is no other explanation.