cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Stream live videos from 3rd party camera on google nest hub 2nd gen

Codrin
Community Member

Hello Community,

 

I encounter a problem with my google nest hub, more specifically, I have a nest hub and one Sonoff camera (compatible).

After I've synced my accounts (Google with eweling account), and I try streaming that specific camera, at first I receive and idle message and press the live video button. The screen changes to black with live indicator.

One time worked, but after that I get only in this situation.

Is there anybody that had this issue and can confirm what is going on?

Thank you!

8 REPLIES 8

Princesss
Community Specialist
Community Specialist

Hi Codrin,

 

Thanks for reaching out.

 

Have you already tried asking "OK Google, sync my devices"? Also, could you please share a photo or a short video clip every time you ask your Google Nest Hub so we can check further what's causing this to happen?

 

Looking forward to your response.

 

Best,
Princess

Codrin
Community Member

Hello,

 

Yes I can share some pictures on what I receive after I input voice commands or just activate de camera from the menu:

Live view directly from camera appLive view directly from camera appFirst I am granted with an idle mode of the camera, even if the camera is liveFirst I am granted with an idle mode of the camera, even if the camera is liveBlack screen after the Live video button is pressedBlack screen after the Live video button is pressed

Azarco
Community Specialist
Community Specialist

Hey there,

 

Thanks for the photos, it helps us to have a clear view of what's happening with your device. Have you tried resetting your Nest Hub? If so, could you provide us the cast firmware version of your Nest Hub? 

 

Regards,
Alex

Codrin
Community Member

Hello Alex, sure I can. Please find below the info that you asked for. Also yes, I've tried with multiple resets and also fresh configurations. 

Technical information

 

System firmware version: 324896

Cast firmware: 1.56.324896 

Azarco
Community Specialist
Community Specialist

Hi Codrin,

 

We appreciate the additional information. We'd be happy to take a look into this for you. Please fill out this form with all the needed information and let us know once you're done.

 

Thanks,

Alex

Codrin
Community Member

Hello, unfortunately I think that you missed to add the link for the form. 

Thank you!

Juni
Community Specialist
Community Specialist

Hi Codrin,

 

Please fill up this form with all the needed information, then let me know once done.

 

Regards,

Juni

Muddi
Community Specialist
Community Specialist

Hey Codrin,

 

We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.
 

Cheers,

Muddi