02-03-2023 02:02 AM - edited 02-03-2023 02:05 AM
Hello Community,
I encounter a problem with my google nest hub, more specifically, I have a nest hub and one Sonoff camera (compatible).
After I've synced my accounts (Google with eweling account), and I try streaming that specific camera, at first I receive and idle message and press the live video button. The screen changes to black with live indicator.
One time worked, but after that I get only in this situation.
Is there anybody that had this issue and can confirm what is going on?
Thank you!
02-06-2023 05:00 PM
Hi Codrin,
Thanks for reaching out.
Have you already tried asking "OK Google, sync my devices"? Also, could you please share a photo or a short video clip every time you ask your Google Nest Hub so we can check further what's causing this to happen?
Looking forward to your response.
Best,
Princess
02-07-2023 04:52 AM
Hello,
Yes I can share some pictures on what I receive after I input voice commands or just activate de camera from the menu:
Live view directly from camera app
First I am granted with an idle mode of the camera, even if the camera is live
Black screen after the Live video button is pressed
02-08-2023 02:24 PM
Hey there,
Thanks for the photos, it helps us to have a clear view of what's happening with your device. Have you tried resetting your Nest Hub? If so, could you provide us the cast firmware version of your Nest Hub?
Regards,
Alex
02-08-2023 03:17 PM
Hello Alex, sure I can. Please find below the info that you asked for. Also yes, I've tried with multiple resets and also fresh configurations.
Technical information
System firmware version: 324896
Cast firmware: 1.56.324896
02-09-2023 09:47 AM
Hi Codrin,
We appreciate the additional information. We'd be happy to take a look into this for you. Please fill out this form with all the needed information and let us know once you're done.
Thanks,
Alex
02-10-2023 08:01 AM
Hello, unfortunately I think that you missed to add the link for the form.
Thank you!
02-10-2023 12:45 PM
Hi Codrin,
Please fill up this form with all the needed information, then let me know once done.
Regards,
Juni
02-13-2023 02:54 PM
Hey Codrin,
We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.
Cheers,
Muddi