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Stuck in continual Software Update

Sebazatan
Community Member

Hi,

 

So I recently moved my device from one place to another. That means new wifi, new setup and unfortunately new issues. 

First time I tried, it got stuck on an update, then the screen goes into a type of loading screen, with 4 spinning dots and when asking for the assistant "there was a glitch, try again in a few seconds". 

After turning it off/on and factory resetting, it won’t finish setting up, and stays on a total white background with the assistant completely unavailable.

 

Tried this a few hundred times, figured I could use my warranty and go to my dealer for help, got a new one in return and same thing happens after an hour of working well. 

So I traded it in yet again, set it up in a different room, works fine, tried testing a few functions like playing music and alarm clock, which all worked. But when waking up the next day, same thing happens again. 

Running out of ideas, it worked perfectly fine in my last home! Please help

1 REPLY 1

MplsCustomer
Bronze
Bronze

@Sebazatan 

Do you by any chance have "AP isolation" enabled on your new Wi-Fi network?

https://support.google.com/googlenest/answer/7300406