Thanks for bringing this up and we're sorry to hear about this experience.
A few questions-- what Google Home/Nest device do you have? How many Philips Hue lights are linked to your Google Home? Also, was it working before?
Let's give these steps a try:
Tell me how it goes.
The device I got is the Google Nest Mini. I got 12 philips lights linked to my Google Home. It was working when I was in my previous household. I'm currently trying to sync two lights. One is a normal hue colour b22 bulb, the other is a Hue Go 2 (which I'm not sure whether you can truly switch it off).
What I tried:
I switched off the router and Nest Mini and unplugged the hue light.
I unlinked Philips Hue and switched on the router.
Linked Philips Hue
Switched on the Nest Mini
Added back Hue Light.
I tried to test by switch off Gentle Wake up and then turning it back on and then setting an alarm 35 minutes later but did not work