Thanks for bringing this up and we're sorry to hear about this experience.
A few questions-- what Google Home/Nest device do you have? How many Philips Hue lights are linked to your Google Home? Also, was it working before?
Let's give these steps a try:
Tell me how it goes.
The device I got is the Google Nest Mini. I got 12 philips lights linked to my Google Home. It was working when I was in my previous household. I'm currently trying to sync two lights. One is a normal hue colour b22 bulb, the other is a Hue Go 2 (which I'm not sure whether you can truly switch it off).
What I tried:
I switched off the router and Nest Mini and unplugged the hue light.
I unlinked Philips Hue and switched on the router.
Linked Philips Hue
Switched on the Nest Mini
Added back Hue Light.
I tried to test by switch off Gentle Wake up and then turning it back on and then setting an alarm 35 minutes later but did not work
We appreciate all the details you've shared. As long as your devices are all connected withing the same Wi-Fi network, that should work. Since you already tried some steps, can we try the command "OK Google, sync my devices".
Let us know how it goes.
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.