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Sunrise alarm not working on Google Nest Hub (screen stays black)

Jeffrey_050
Community Member

‎03-31-2025 02:05 PM

I’m having an issue with my Google Nest Hub (2nd generation). The regular alarm works fine, but when I use the sunrise alarm, the screen stays completely black. The alarm sound goes off at the scheduled time, but the screen doesn’t gradually light up like it’s supposed to with the sunrise effect.

 

I’ve already tried restarting the device and checking the alarm settings. The software is up to date as well.

 

Has anyone experienced this before or knows how to fix it? Thanks in advance for your help!

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GabrielaG
Community Specialist
Community Specialist

‎04-03-2025 03:06 PM - edited ‎04-03-2025 03:13 PM

Hi @Jeffrey_050,

 

Thanks for reaching out to the Google Nest community. I'm sorry to hear that your Google Nest Hub is not working as expected with the Sunrise Alarm, but there's no need to worry; I'm happy to help you right now.

I appreciate your effort doing the troubleshooting steps you have done with your Google Nest Hub. To get a better understanding of the situation, please help me out by answering the following questions:

  • When did the issue first occur with the Sunrise Alarm?
  • Do you have a Morning routine?
  • Did you try to remove the routine for the Sunrise Alarm?
  • Did you try to reset to Factory Defaults on your Google Nest Hub?

Any additional details you can provide will be helpful.

 

Best regards,

Gabriela

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