TCL Google TV casting video delay

[rohitsuresh]

Hello,

I have a TCL Google TV on which I am trying to cast a video from Chrome browser on my laptop. Although the casting starts of well, it becomes choppy and video delay starts building up. There is no audio delay so the audio goes out of sync with the video.

[Azarco]

Hey rohitsuresh,

I understand that your audio and video are out of sync when casting from Chrome. Try the following steps to resolve your issue:

1. Confirm that the device meets the minimum system requirements to cast from Chrome
2. Stop casting, then try to cast the same content again
   • In the top right corner of your Chrome browser, click the Cast button and select Stop Casting.
   • Close the Chrome tab.
   • Relaunch the Chrome tab and open the same website/content you were previously casting.
   • Cast the tab again, then start playing the video again.
3. Close and relaunch the Chrome browser, then try to cast the same content again
4. Close any battery-draining applications that may be running on your computer
5. Try decreasing the distance between the TV, router, and computer
   • The Chromecast device, Wi-Fi router, and computer should be less than 15-20 feet (5-6 meters) apart, ideally within the same room.
6. Reboot the Chromecast device
   • Please reboot (power cycle) your Chromecast device by unplugging the power cord from the Chromecast device for ~1 minute before plugging the power cord back in.
   • Note: Removing the Chromecast from the TV’s HDMI port does not reboot the device. It must be disconnected from the power source in order to reboot.

Keep me posted!

Thanks,

Alex

[Azarco]

Hey rohitsuresh,

Checking back in to see if the troubleshooting steps shared above help. Let us know by updating this thread, and the community will be happy to lend a hand.

Regards,

Alex

[Azarco]

Hey rohitsuresh,

Bumping in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Alex

[rohitsuresh]

Hello, I have tried all the above other than moving the devices closer (it is difficult for me to accomplish). The other troubleshooting steps have not worked for me. I will be trying to move the devices closer soon and get back with an update. Thank you.

[Azarco]

Hey rohitsuresh,

If you have a Chromecast device try resetting it as well. If not, try contacting your TV manufacturer to assist you in resetting your TV.

We'll be waiting for your update.

Thanks,

Alex

[Azarco]

Hey rohitsuresh,

How's it going with your devices? Still need our help?

Best,

Alex

[rohitsuresh]

Hello! I use a TCL Google TV. How do I reset the inbuilt Chromecast in there?

[Azarco]

Hey rohitsuresh,

We understand. You might need to contact TCL support for additional help in resetting your TV.

Thanks,

Alex

[rohitsuresh]

Thank you, I will do that

[JenniferV]

Hello there,

You're welcome! In the meantime, do you still have other questions and concerns?

Thanks for the help here, Alex.

Regards,

Jennifer

[rohitsuresh]

No. No more questions. Thanks!

[JenniferV]

Hi rohitsuresh,

Understood. Since you don't have any more questions and concerns, I'll go ahead and lock this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Have a good one!

Best,

Jennifer