TOTAL JUNK******

[Jimmy_J]

My device just started having display issues on the left side and is all distorted. My Hub Max is less than 2 years old and did cost a good chunk of money.  I contacted Google and they basically said oh well get a new one and stopped replying to my emails asking for the issue to be escalated. If you are thinking of getting a hub max, I advise against it. Since Google won't respond, I will be sharing this feedback across every social media platform I can. Folks should be aware of this terrible customer service. The rep even asked for my address so a new one could be sent and then right after sent another email saying the request was denied. Very misleading and just awful to do to a customer. JUNK - DO NOT PURCHASE!!!

[Juni]

Hi Jimmy_J,
 

That certainly hasn’t been easy for you. Let’s check what’s going on. Could you provide the case number that was provided when you contacted our support team so we can further check.

Looking forward to your response.

Regards,

Juni

[Azarco]

Hello there,

We wanted to follow up and see if you are still in need of any help. Let us know if you are still having any trouble from here, as we would be happy to take a closer look and assist you further.

Best,

Alex

[Jimmy_J]

Here is the case number: 6-1310000033198

How do you say you are sending a replacement and then don't do it?  This level of service is unacceptable.

[Azarco]

Hi Jimmy_J,

We understand how you feel. Based on your support ID, our team sent you an update via email, did you receive it? 

Thanks,

Alex

[Jimmy_J]

when was the update sent? I have no recent emails from support.

[Muddi]

Hey Jimmy_J,

Upon checking, our team reached out to you via email last Dec 21, 2022. Please check your inbox and look for the email with a subject line: "Re: Your Google Support Inquiry: Case ID [6-1310000033198]."

Keep us posted.

Cheers,

Muddi

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi Jimmy_J,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest speakers and we'd be glad to assist you further.
 

Best,

Princess