Google Nest Community

GA362 · ‎09-25-2024

Hi,

I have a chromecast (1st Gen) connected to my TV and a Nest Hub Display set-up within Google Home app. Until couple of weeks ago, I was able to give voice command to Nest Hub to play some content from Netflix, Youtube etc. to my TV. But that has stopped working now. There has been no change to my wifi, network name, password, linked account etc. Only thing I notice is that TV not appearing under Settings -> Display -> Default TV in My Nest Display in Google Home app

I searched a lot and tried lot of options like removing devices (chromecast, display) from Google Home, adding them back in, resetting/rebooting the devices but nothing worked. Appreciate if you can provide some help here so that I can continue to use voice command on my Nest Hub to play contents on my TV.

Thank you.

moralesvicente · ‎09-28-2024

Hello GA362,

Thanks for reaching out to the Google Community Forum. I’m sorry to hear that your Google Nest Hub isn’t recognizing your Google Chromecast 1st Gen. So don’t worry; it's a pleasure to assist you.

I’m grateful for your time and effort in completing these troubleshooting steps described in the post. So let's try to do this step.

Perform a factory reset and try to add again the Google Chromecast. For your reference, check out this article: Factory reset Google Nest or Home speakers or displays.
If the trouble persists Could you please fill out this form with the needed information? A member of our support team will be in touch over email to help. Let me know once you're done.

Best regards,

Daniel.

GA362 · ‎09-29-2024

Hello Daniel,

Many thanks for your reply. As already stated in my post, I already did a reset of both Chromecast and also display but nothing worked. I have submitted the form that you mentioned in the post.

Thank you.

AxelD · ‎09-29-2024

Hi GA362,

Thanks for the confirmation! We’ve received your form and an agent will contact you as soon as possible, please keep an eye on your email.

Regards,
Axel.