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TV shows google home app, can use remote, canNOT access settings “problem connecting to cous”

SenorPP
Community Member

Hello-

Have a new google mini which is connected to a nest thermostat AND a TCL r646 google tv.  Nest thermostat I can access everything via google home.  The tv shows in google home app on iPhone (up to date).  I am able to use the remote on the phone and it shows what is being played, example what background.

 When I click the gear icon I receive “Problem connecting to the cloud”, so I cannot change the name etc of the tv.  I cannot use google assistant voice to control it, says it’s unavailable.

I also have a tcl roku tv that is also connected and I can access all settings and use voice to control it no problem.

 

All devices are up to date.  I’ve rebooted router, closed google home, unplugged and replugged nest mini, factory reset tv and I end up back in the same spot.

 

thanks in advance.

8 REPLIES 8

SenorPP
Community Member

I have checked every setting on google home and assistant and google account.  This is frustrating!!

Muddi
Community Specialist
Community Specialist

Hey SenorPP,

 

Thanks for sharing details about the issue here. I know how challenging it can be when some of the features are not working on the Google Home app. A few questions: when did the issue start? Are you able to access the devices settings of your speakers or other smart devices in the Google Home app? Does the same issue happen when you use a different phone/tablet? Is your mobile data on? Also, what is the current version of the Google Home app on your phone?

 

Looking forward to your response.

 

Cheers,

Muddi

SenorPP
Community Member

Hi Thank you Muddi - answers to the questions below.

when did the issue start?  A week or so ago.

Are you able to access the devices settings of your speakers or other smart devices in the Google Home app? YES.  All other devices have full functionality and ability to modify settings.

Does the same issue happen when you use a different phone/tablet?  YES.  Both ipad and iphone are unable to access the settings

Is your mobile data on? YES AND NO.  iPhone, yes.  Ipad, no.

Also, what is the current version of the Google Home app on your phone?  Whatever the latest ios is, its up to date.  Cant find the version #.

Muddi
Community Specialist
Community Specialist

Hey SenorPP,

 

Thanks for the quick response. You can check the app version on the Apps Store when you search the Google Home app.

 

Cheers,

Muddi

SenorPP
Community Member

It is version 2.60.108

Muddi
Community Specialist
Community Specialist

Hey SenorPP,

 

To confirm, have you tried using a different phone? What is the current firmware cast version of your TV?

 

Cheers,

Muddi

Jake
Community Specialist
Community Specialist

Hey SenorPP,

 

I wanted to check in and see if you managed to see Muddi's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey SenorPP,


I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake