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Terrible delay with 2 nest audio pair with tv.

Mobi
Community Member

When i pair two nest audio with tv, there is more than 1s delay. "Group delay correction" didnt work at home. I bought the 2nd nest audio is  to set up the stereo. Now, it doesnt work at all, wasted my money. I saw this problem has happened since last year, how come it is still not fixed. 

1 Recommended Answer

Muddi
Community Specialist
Community Specialist

Hey all,

 

We appreciate all your feedback. As mentioned in my previous post - we do not recommend using your Google Home/Nest devices as an external speaker for TV, especially when playing video. We're always looking for ways to improve, and rest assured that all your feedback will be forwarded to the team.

 

We also recommend sending feedback using your devices by following the steps on this link. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

 

Cheers,

Muddi

View Recommended Answer in original post

155 REPLIES 155

ai
Community Specialist
Community Specialist

Hi Mobi, 

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 6-5946000031716.
Kindly,
Ai

Lone_staar
Community Member

Has anyone had an success resolving this issue. Same issue here, Google Max paired in stereo and almost a full second delay with video/audio syncing. 

DSA
Community Member

What finally worked for me was deleting all the apps that I didn't use (disney plus and stuff like that). Enabling developer mode on the google tv app (go to settings-->system--> about, then go to Android TV OS build and keep clicking on that until it says developer mode enabled) hit back and go down the list to find the developer options. Most options are just testing stuff but the "logger buffer sizes" was set at 4m? I believe.. It's at 64k now, helped a bit. Then I turned off all the 'window animation scale' and the 'transition animation scale' and the probably also important function 'animator duration scale'.. They seem to take up precious memory space of the dongle so I kicked that all out the door.

 

After that I made a 'routine' in the google home app so now when I say, "Hey google, start netflix", first the tv starts up, then my speaker group goes into Bluetooth pairing, then my dongle goes into pairing, then google goes crazy and blurps out errors in the two languages I've enabled it it too... But after like 5 times saying 'I dont understand, I dont understand' she just shuts up and connects.

 

Et voilà, finally a working google product. 

This comment made my day. I shall try this fix out later on. Thank you!

Sometimes I still have to manual connect the pair with Bluetooth to the tv, but tweaking with the options did do something to the latency.. At least for me, I hope it does something for you too.. I use the google audio speakers and google tv dongle for reference. 

If it works, it's great, if it doesn't though.. And it's extra annoying because it's actually telling you, that  can't it can't understood what you wanted but found something totally random on Wikipedia and won't shut up until the last sentence.. 

 

Tried setting log buffer size to min and max and saw no real change to lag. Still less than 1 second and clearly noticeable 😞

 

(your comment still made my day though)

Lone_staar
Community Member

Haha sounds about right. I've been trying to hook it up through a Bluetooth adapter on my ps5. But they've always had a delay, even hooked up with the aux port for my record player.  Kinda sucks spending so much money on a pair of speakers that don't as much as others at a similar price point.  At least my records sound decent 🤷.

Rinku_Nezert
Community Member

IT WORKS TNAHKS!!!!!!!!!

Jmcta14
Community Member

Hi, please assist me with the same issue

Jmcta14
Community Member

Hi mate, was there a fix? Issue is ongoing 

Slumdawg
Community Member

Has this been resolved. the stero pair delay is terrible. really would like to use them as a stereo pair for my computer and phone. they sound great but i have to get a new set if this isnt resolved. 

Get something else…this will never,ever,ever be fixed! It took Google forever to even acknowledge this glaring issue. They will only really tell you in the end, after you have purchased them. Echo devices in pair don’t either, but they are quite upfront about it.

if however you combine echo pairs with an echo stick…presto!

Butt what a sacrifice! 
get Sonos, or get wired…

oh yah…every day I abandon my google products more and more for Alexa.

so done with the endless level of frustration and Google

Yea really bums me out. i love Google assistant and their nest system but stuff like this really blows my mind how they have these features with major issues. I think I will get a good pair of studio speakers like the Yamaha HS5 

Yup. Even assistant has turned into hot mess of complication. I slagged Alexa for yrs as I was an early adopter of Google. But Google has serious issues with mergers of tech acquisitions into home. The look more and more like the Apple of Android. Nest integration is still an abstract failure. One thing to look out for from Google…if it’s on sale and it’s not a holiday season…don’t get it. It’s on its way out, and support will soon follow. 
Support…lol…that’s a funny one as google support starts and stops with the forum. The customer is the BETA tester and they STILL are never listened to!

tyson
Community Member

have a similar problem. using 1 speaker connected to pc is perfect and when connected as a speaker pair there is a 1 second delay.  This is really disappointing as both my devices are Bluetooth 5 compliant 

frances
Community Specialist
Community Specialist

Hi tyson,

 

Thanks for reaching out. Oh no! That is not great to hear that your speaker groups are encountering an audio delay. I understand your frustration and would be more than happy to help find a solution.

 

My first question is, which Google Home/Nest devices are using for your speaker group? (model name, generation number)

 

Next, are you using the speaker groups for audio? Speaker groups only support music and audio. 

 

Third, if you are using it for only audio, have you tried the 'group delay correction' troubleshooting steps? 

Here are the steps:

 

  1. Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast, or speaker or display.
  2. Cast music to the group that's playing out of sync.
  3. Stand between the out of sync speakers (or as close to in between as you can) and adjust their volume levels so you hear them both playing at about the same level.
  4. Open the Google Home app Google Home app.
  5. Tap the device you want to correct group playback delay.
  6. Tap Settings  and then Audio and then Group delay correction.
  7. Move the slider to the left or right until the audio sound in sync.

Note: For many devices, the inherent delay is extremely short, so group playback will be in sync without any additional adjustments. Do not adjust the group delay correction unless you notice a consistent, significant delay. The group delay correction setting only affects group playback. This setting will have no effect when casting to a single speaker or TV. A device’s group delay correction setting will be applied to all the groups that the device is a part of. If you connect a Chromecast or Chromecast Audio to another speaker or TV, the previous group delay correction setting might be incorrect. Make sure to reset it to "0" delay again and listen to see if additional correction is required.

 

Please keep me updated, let's get this issue resolved!

Zimadude
Community Member

The nest audio is an impressive assistant fantastic quality audio streamer but latency or lag time makes these paired devices not suitable for audio visual use.

Chromecast device has no logical solution either.

Will there be any firmware update to address this issue, Or is there a recommended bluetooth usb dongle that could do what I believed the Chromecast should have.

Thanks for reading...Not angry just frustrated at the thought of returning the speakers and casting device during a resurgent pandemic.

Have a Prosperous 2022 all.

Diogo
Community Member

I am not sure if you read that the issues here are to use a pair of google nest audio as stereo Bluetooth speakers to any other device.

 

That means the delay is NOT between each Google Nest Audio, but a very long delay between Any Device transmitting Bluetooth to a Stereo Pair of Nest Audio.

 

Would you have any fixes regarding this issue on the horizon?

tyson
Community Member

i have nest audio speaker x2.  the audio between each speaker is fine, but the delay is created in the latency between the speakers and the PC.  i wanted to use the speakers as PC speakers but the out of sync audio/visual is ubearable (up to a second).  i guess you have just said it, they are not designed for this purpose.  This is a shame because it isn't made clear in the sales descriptions. (as entertainment is not only audio). It could work, but it hasnt been implemented as i have seen these complaints span from long ago.  it somehow works in mono but its glitchy and the other speaker drops out, but at least it comes out of 2 speakers and in sync.  The problems exist when you pair them in stereo.(that is when the audio/video becomes out of sync.

tyson
Community Member

oh and maybe you could release official windows drivers for the speakers...

cwert_
Community Member

I have the same issue. I bought two Nest Audio to use them as a Stereo Speakerpair. The work fine but as you mentioned, when connected via bluetooth to a phone or PC the delay of the audio is around a second. This makes it impossible to watch a video with the audio transmitted to the speakers. All my devices support Bluetooth 5.0 and I never experienced such a huge delay on any Bluetooth device! This really sucks, cause google is promoting this feature of the dual speakers. I also have experienced that if i use just one of the speakers the audio has a very short delay, so there is a serious issue with this speakerpair mode. It would be great to know if Google is working on this issue cause i consider sending them back! Such a delay is a dealbreaker for me. Thanks

René
Community Member

I have exactly the same problem. I really like the nest audio speakers, but for this reason I'm thinking about returning them. So hopefully there is something you can do soon, becauss I don't want to return them.

AlfMish
Community Member

I second everyone's complaint about this audio delay when using the two Nest audio speakers. Unpairing the two speakers reduces the lag just a little, but the delay is still there. This is very disappointing since the TV bluetooth pairing capability was one of the main reasons I purchased the Nest audio! My smaller/cheaper JBL bluetooth speaker doesn't even have a delay like this! Google Nest team, please help fix this!

pfneston
Community Member

Same issue here, and it’s a pretty fatal flaw. I wanted to use as a pair for TV and movies … it’s completely unwatchable. Unpairing helps a little but defeats the purpose. 

The Home app does have delay controls (capped at 200ms), but the delay is so severe that those controls don’t help in the least bit. The lag is closer to 1 second than 200ms. 

Lautzi
Community Member

Same problem with the TV. Please help us to solve. thanks

jdvilla
Community Member

Same issue here. Wanted to use my Google speakers as a stereo pair with my Google TV...and the audio/video lag is horrible, about a second lag between the video and the audio.

 

Why advertise the Nest Audio speakers as "even better in a pair" when they can't do something basic as functioning as a pair of TV/computer speakers...

Diogo
Community Member

In case we all want to reach out google; seems they have a team on top of this.

https://twitter.com/fredriechyiga/status/1523304106214973442

Screenshot Made by Google.png

PdaPaolo
Community Member

Thanks for sharing. It's heartwarming to see they give a life sign on Twitter and totally ignore us over here. 

martinjochimsen
Community Member

Same problem here as well. Just bought a second Google Nest Audio to pair up for stereo use with my computer, but the lag is way to long, so to use them as pc-speakers when watching movies, youtube etc. is out of the question.

I too didn't read the small letters that said speaker groups only was for music and audio. Kind of defeats half the purpose with the pairing suggestion from Google.

I currently have dualboot on my desktop with Ubuntu 21.10 and Windows 10 Pro.

It feels like the lag is the same on both platforms.

I really hope the issue will be addressed soon, because I like the speakers really much, and I don't want to return them to the shop.

jdvilla
Community Member

Something I wanna point out so people understand how frustrating this is. On the US Google Store website, Google has a package with two Nest Audios, A Nest Hub Max, and a Chromecast w/Google TV. They advertise it as a "Home of Entertainment package" so you can "watch and listen in more rooms."

 

Why, Google, is there not a more visible disclaimer that the stereo-pair feature is not suitable for video especially when you're advertising something like this bundle?

 

Screenshot_20220103-120113~2.png

JohnInLW
Community Member

Same issue for me today connecting 2 nests in group an paired to Samsung tv.  One had issues also in delay but self adjusted after a few power on/off.    Will there be a fix for this in near future?  Otherwise my purchasing these for sole use with tv is now making them useless!

MarkWhiteley
Community Member

Agree with all previously stated. Google toy need to sort this out. 

Sonic
Community Member

It just seems like a false advertisement... I would not have bought two of the same thing if it does not support chromecast.  I hope google could at least allow delay adjustments to Chromecast or something so that the sound could be in sync with the video. 

Orest
Community Member

I faced the same issue. It's really anoying.

BMagera
Community Member

Agreed. Bumping this. Google give us a reply please.

I bought 2 as well after being misled by their marketing. Truly disappointing.

tyson
Community Member

if Jeff Bezos and his smart speakers can sort this out i cannot understand why you cannot make a sync system which with software can normalize the audio and video sync.  it is possible and being one of the most powerful tech companies on earth i am sure you can help us.  I can not use these speakers as i intended when i purchased these speakers. its disapointing and im glad others are coming forth to complain of your lack of support.  I see no one is answering us anymore so maybe you have given up on us.  Now made worse by your loss of a legal law suit by SONOS makes are options even more dire.

Ekiwnox
Community Member

Hey, hope you're doing well. I was almost purchasing two nest audio to have a stereo experience with my new projector, but I found this thread on Google. So it's not working perfectly ? Any idea what to buy to have 2 speakers for a projector ? Thanks in advance. 

pfneston
Community Member

@Ekiwnox definitely don’t try to pair 2 nest speakers to project tv/movies. The audio lag makes it unwatchable. Still hoping they’ll fix this issue or give more group delay controls, but not holding my breath. 

yano
Community Member

I'm sorry for my English

the only solution to synchronize audio with movies (vlc media )on the computer and youtube with chrome

1 * for youtube install a YouTube Audio / Video Sync extension
adjust audio to delay (in my case -1150)

2 * for vlc I use a program I found on github
Chromecast Desktop Audio Stream

-9000ms  on vlc