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Terrible delay with 2 nest audio pair with tv.

Mobi
Community Member

When i pair two nest audio with tv, there is more than 1s delay. "Group delay correction" didnt work at home. I bought the 2nd nest audio is  to set up the stereo. Now, it doesnt work at all, wasted my money. I saw this problem has happened since last year, how come it is still not fixed. 

8 REPLIES 8

ai
Community Specialist
Community Specialist

Hi Mobi, 

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 6-5946000031716.
Kindly,
Ai

tyson
Community Member

have a similar problem. using 1 speaker connected to pc is perfect and when connected as a speaker pair there is a 1 second delay.  This is really disappointing as both my devices are Bluetooth 5 compliant 

frances
Community Specialist
Community Specialist

Hi tyson,

 

Thanks for reaching out. Oh no! That is not great to hear that your speaker groups are encountering an audio delay. I understand your frustration and would be more than happy to help find a solution.

 

My first question is, which Google Home/Nest devices are using for your speaker group? (model name, generation number)

 

Next, are you using the speaker groups for audio? Speaker groups only support music and audio. 

 

Third, if you are using it for only audio, have you tried the 'group delay correction' troubleshooting steps? 

Here are the steps:

 

  1. Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast, or speaker or display.
  2. Cast music to the group that's playing out of sync.
  3. Stand between the out of sync speakers (or as close to in between as you can) and adjust their volume levels so you hear them both playing at about the same level.
  4. Open the Google Home app Google Home app.
  5. Tap the device you want to correct group playback delay.
  6. Tap Settings  and then Audio and then Group delay correction.
  7. Move the slider to the left or right until the audio sound in sync.

Note: For many devices, the inherent delay is extremely short, so group playback will be in sync without any additional adjustments. Do not adjust the group delay correction unless you notice a consistent, significant delay. The group delay correction setting only affects group playback. This setting will have no effect when casting to a single speaker or TV. A device’s group delay correction setting will be applied to all the groups that the device is a part of. If you connect a Chromecast or Chromecast Audio to another speaker or TV, the previous group delay correction setting might be incorrect. Make sure to reset it to "0" delay again and listen to see if additional correction is required.

 

Please keep me updated, let's get this issue resolved!

tyson
Community Member

i have nest audio speaker x2.  the audio between each speaker is fine, but the delay is created in the latency between the speakers and the PC.  i wanted to use the speakers as PC speakers but the out of sync audio/visual is ubearable (up to a second).  i guess you have just said it, they are not designed for this purpose.  This is a shame because it isn't made clear in the sales descriptions. (as entertainment is not only audio). It could work, but it hasnt been implemented as i have seen these complaints span from long ago.  it somehow works in mono but its glitchy and the other speaker drops out, but at least it comes out of 2 speakers and in sync.  The problems exist when you pair them in stereo.(that is when the audio/video becomes out of sync.

tyson
Community Member

oh and maybe you could release official windows drivers for the speakers...

cwert_
Community Member

I have the same issue. I bought two Nest Audio to use them as a Stereo Speakerpair. The work fine but as you mentioned, when connected via bluetooth to a phone or PC the delay of the audio is around a second. This makes it impossible to watch a video with the audio transmitted to the speakers. All my devices support Bluetooth 5.0 and I never experienced such a huge delay on any Bluetooth device! This really sucks, cause google is promoting this feature of the dual speakers. I also have experienced that if i use just one of the speakers the audio has a very short delay, so there is a serious issue with this speakerpair mode. It would be great to know if Google is working on this issue cause i consider sending them back! Such a delay is a dealbreaker for me. Thanks

René
Community Member

I have exactly the same problem. I really like the nest audio speakers, but for this reason I'm thinking about returning them. So hopefully there is something you can do soon, becauss I don't want to return them.

AlfMish
Community Member

I second everyone's complaint about this audio delay when using the two Nest audio speakers. Unpairing the two speakers reduces the lag just a little, but the delay is still there. This is very disappointing since the TV bluetooth pairing capability was one of the main reasons I purchased the Nest audio! My smaller/cheaper JBL bluetooth speaker doesn't even have a delay like this! Google Nest team, please help fix this!