The mic on my google home mini will not stay on.

[Travellingary]

Google home mini has suddenly starts saying "the mic is off" and a second later saying "the mic is back on". I have checked the toggle switch for debris. It is clear. I also did a reset and tried turning it on & off quickly (which became a temporary fix but, eventually the mic turns itself off again)  Still does it. This particular mini sits on an upper shelf in my living room and isn't handled at all. I'm unsure why it has randomly started to do this.

My Home Mini is still not able to accept voice commands - the 4 orange dots constantly display across the top regardless of the microphone switch position.

Why would this happen suddenly when the device hasn't moved from the spot I had placed it in? No bumps, no drops - just one day decided to quit on me.

Any help would be greatly appreciated!

Peace & Unity,

Gary

[Muddi]

Hello Travellingary,

Thanks for sharing details about the issue here. I know how it feels not having a working device when needed, and we appreciate your efforts. 

It looks like the microphone is defective on your device. Let's go ahead and try resetting your Google Home Mini, and see if that helps us fix the issue. To reset your speaker, please follow the steps on this page: Factory reset Google Nest or Home speakers or displays

Let me know how it goes.

Cheers,

Muddi

[Travellingary]

Aloha! 

Thank you for your kind assistance. I believe that I have a seriously defective microphone on my Google Home Mini.

This is the 2nd time I've conducted a Factory Reset.  The 1st time was when I was on the phone with a Google Home representative who guided me through the process and the mic turning itself off issues didn't stop. At your request, I tried a Factory Reset 1 more time but that didn't fix this issue either.  

Is there anything else you can help me with concerning this defective microphone? 

I'm very disappointed that I can not use my Google Home Mini anymore...Please help me. 

Peace and Unity 🤝 ✌️ 

Gary B

[Muddi]

Hey there,

Since we have exhausted the troubleshooting steps for your issue, the next best step is to replace it. Could you tell us when and where you purchased your Home Mini?

Cheers,

Muddi

[Travellingary]

Thank you for your kind reply, Muddi!

I got my Google Home Mini directly from Google somewhere around July 2021.  It's a Google Home Mini, not a Nest Mini.

Replacing my unit sounds like a wonderful idea!

How shall we proceed?

[Muddi]

Hi there,

Thanks for the information. What country are you located in?

Cheers,

Muddi

[Travellingary]

I live on the Big Island of Hawaii. It's also called Hawaii Island in the USA.

Peace and Unity 🤝 ✌️ 

[Muddi]

Hey Travellingary,

Based on the information that you've shared. Unfortunately, we can no longer replace your device since it's already out of warranty. For more information please visit Google Consumer Hardware Limited Warranty – USA and Canada.

Cheers,

Muddi