Themed timers on Nest Hub Max stopped working

[bobapple]

I have a Nest Hub Max in the kitchen. I used to have themed timers, for example, "set a chicken timer" and it used to have a chicken come up and the alarm sound would be different. The same for a bunch of stuff; rice, sausages, croissants etc. 

This is no longer the case. It still names the timer with what I say, but the alarm is the same for all. 

Whilst it's a bit gimmicky I liked it, but can't figure out how to get it back. Is it a setting somewhere perhaps?

Thanks 

[Martyy]

Same here. I even use the troubleshooting thing built into nest twice but I got no response and like you said they're still no icons

[YorkieBar]

Same, stopped for me over the weekend, we as a family love those timers 

[YorkieBar]

We are in the UK. 

[LovelyM]

Hi folks, 

Thanks for reaching out and I'm sorry for this experience.

I'd like to dig deeper into this: what country are you from? Were there any changes made before this issue started? What troubleshooting steps have you tried?

Go ahead and try to change the Assistant language to either English US or English CA. After that, reboot your display and ask to create a themed timer again.

Let me know if this helps.

Cheers, 
Lovely

[bobapple]

Hi. I'm in the UK. No changes that we've made to my knowledge. 

I checked the language and its set to English (UK). Interestingly it had for "display" Engish (US) despite the display talking to me with a British accent. I changed to UK and restarted, but there's no changes to the timers unfortunately 😔. Then changed to US and a US accent appeared. Setting timers then would bring back a small part of what I had before (it would make a chicken sound after saying "set a chicken timer") but no themes, no change of sound when the timer went off. Same result when saying "bread", "pizza" etc. 

Not wishing for the US accent I changed back to UK and back exactly as I was originally. No sign of a theme at all.

[LovelyM]

Hello everyone,

Please try to factory reset your Google Nest Hub Max and set it up again. If the issue remains, give me the Cast firmware and Fuchsia version of your displays so we can take a closer look into this. Here's how: swipe up from the bottom of your device to access the system tray settings > Go to System Settings > Device information > Technical information > Look for Firmware version and Fuchsia version.

Best,
Lovely

[YorkieBar]

Hi, tried that, it didn't work.

Fucshia 9.20221010.3.176

Software 50.26.12.493473605

Chromecast firmware 1.67.330920

We are in the UK.

[YorkieBar]

Also worthy of mention, we have 2x hubs in the house, this problem affects both.

[Tylerhansen]

I have 3 Google Hubs and none have this feature working anymore, so it isn’t device specific. 

software version: 47.9.4.447810048

Chromecast firmware version: 1.56.324896

no fuschica information

[bobapple]

Factory reset done and unfortunately no difference. My settings are identical to @YorkieBar which I guess makes sense both being in the UK.

Fucshia 9.20221010.3.176

Software 50.26.12.493473605

Chromecast firmware 1.67.330920

[LovelyM]

Hi all,

Thanks for providing me these details. Hang tight while I make the appropriate teams aware of this issue. I'll get back to you once I have news, so please stay tuned.

Kind regards, 
Lovely

[LovelyM]

Hey there Kmac08,

Thanks for letting us know. We're already on top of this; please bear with us.

Thanks, 
Lovely

[LovelyM]

Hello again everyone.

I see here that most of you have already confirmed that the themed timer is back up and running on your end. Our team already sent a fix over the air to resolve the issue, so if you still encounter some concerns, please let me know so we can address them right away.

Many thanks, 
Lovely

[bobapple]

Yep. Mines back up and running too! Thanks! 

[Princesss]

Hi folks,

Thanks for keeping this thread active. 

Glad to know that it's already working. I'll keep this thread open for few more days and will wait for others to confirm if it's already fix on their end.

Best,

Princess

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Best,

Juni

[Lou0]

I'm not home to test it.  I'm hoping with everyone else commenting, mine works again.  This was the main reason we went from one to four of these 😁. We enjoy the unique communication Google home offers compared to Alexa.  

[bobapple]

Thanks Juni. Yes, all is now resolved for me and plenty of others so no need to keep the thread open.

Thanks

[Princesss]

Hi folks, 

Thanks for keeping this thread active.

Glad to know that it's already working for others. We'll keep this thread open for few more days to check with others if it's already working on their end. Feel free to respond to this thread anytime.

Best,

Princess

[Princesss]

Hi folks,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hello everyone,

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,

Princess

[G-Runner]

Thank you 👍🏻👍🏻

[Juni]

Hi  there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Lou0]

Hi, we've noticed the same problem problem.  Even with a timer response in a male voice (my preferred setting) the the end is with a female voice.  I don't like this change either.  I've reset like everyone else.  I'd like the fun timer responses to return please.  And add a moo response too. 😁

This is one of 4 we have in the home.  The other 3 Google home have the same problem.  Timers used to work great in November.  

Nest Hub

Fuchia version 9.20221010.3.176

Software 50.26.12.493473605

Chromecast firmware 1.67.330920

[Tylerhansen]

It’s been about a month or so since the thematic timers stopped. We’re in the US. I’ve reset the device and no change.

[Martyy]

US of A here

[Kraft]

It US on US English. 

[Beatriz1]

Same here, all theme timers stopped working in all Google devices 

[Kmac08]

Same issue here. In the US. All themed timers stopped working on our multiple devices. 

[G-Runner]

2 Google Hubs in our house, Gen 1 and Gen 2, both stopped using themed times a few weeks ago.

[willmw]

This also happened to me! I'm in the us, and I tried factory resetting them, to no avail. 

[justinritchie]

Same issue here - themed timers seemed to disappear around the time I installed the Google Pixel March update which would sync timers from our Nest Hub to the phone. I tried turning off the timer sync setting but this didn't bring the themed timers back. 

[Martyy]

They're back!  I got my first timer icon washer dryer stuff! 😄

[Martyy]

Now can we have more!  🧺🛍️🍔

[Martyy]

And where is my gratitude , THANK YOU GUYS FOR GETTING THIS FIXED!!  😄🎶🎇🎈🥳

[JDubb]

@Martyy  is right!! They ARE BACK!! We just tried a bunch of them in our house and they all work like they used to!! 🙌🏼🎉