Three (3) Google Home 1st Gens Crash Every Single Day

[fbarletta]

Until recently I have not had a single issue with these Home devices. Sure, when I ask to play Super Simple Songs and it plays Mariah Carey Glitter, it's frustrating, but I will find a new phrase and it'll get where I need.

HOWEVER

About two months ago, I started noticing every one of my Home 1st Devices crashes when I request YouTube songs or a compound request such as Turn the volume to X and turn off the bedroom light.

If it were on 1 device, I would say I'll factory reset.

It's on three (3) so I'm not doing that.

Please, can someone tell me how to fix this **bleep** load of fck. At night time when it crashes and stutters when my 8-month old is going to bed, I want to smash it because it delays her from sleeping and makes this automation a giant pain in my rectum.

Sincerely,

Frank

[ai]

Hello fbarletta,

Thank you for your patience with us! We're sorry that the troubleshooting process has been frustrating for you. We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. 
Much obliged,
Ai

[fbarletta]

No one has reached out to help, only ask for device information.

I am following up on this because the Google Home devices are randomly experiencing YouTube crashing through the night and even after restarting, youtube is not responsive EVEN ON STREAMING from another device. We use this for whitenoise and it causes my wife and I to lose an excessive amount of sleep and now rely on sound machines.

This is all about and around YouTube.

I really love these devices but it's forcing me to consider using Amazon Echo devices for audio which I do not like, but they do not crash.

[frances]

Hello fbarletta,

Thanks for reaching out. Apologies on the delayed follow up for some of our cases. Our team is working through these as quickly as they can and I've also passed along your feedback. Someone will follow up with you soon and I'll share more details as they become available.

If you'd like, you can contact the support team for updates and refer to your Case ID. Just a reminder, your Case ID is: 0-6183000031410.

Thanks for your patience during this time!

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS