Time format

[Cristina13]

Hello, I want to change the time format to 24 hours. I entered the Google home app, I chose the device and hit the settings icon, but it's blank, it doesn't show anything. I must mention that the app is updated, there are no pending updates. What can I do? 

 

[Muddi]

Hey Cristina13,

Thanks for visiting the Google Nest Community.

Sorry to hear that you're having issues accessing your device settings on the Google Home app. To confirm, have you tried using a different phone to isolate the issue? Also, please make sure that the mobile data on your phone is off.

Let us know if that works.

Cheers,

Muddi

[Cristina13 · Accepted solution]

Hi Muddi,

I think the mobile data was the problem, although I was connected to wifi. The problem is now resolved, thank you! 

[Muddi]

Hey Cristina13,

Thanks for the update. Happy to hear that those steps worked for you. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Cheers,

Muddi

[Muddi]

Hey Cristina13,

I haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi