Touch screen does'nt work.

[sanmark]

Hi. I am a proud owner since 2019 of a nest hub first generation. Problems started a couple of months ago with the screen: colour degradation that ended with a black screen. Bought a new LCD from China, replaced the screen. Display perfect, touch screen not working. I can't end first configuration because unable to press the Finish button.

Already checked connettors, flat ribbon, etc. Voice control working, system responsive. Any idea on some other action? End of product life? Tks for replying.

[virnab]

Hi sanmark,

Thanks for reaching out to our community.

I’m sorry to hear that your Nest Hub first generation started a couple of months ago with the screen color degradation that ended with a black screen. Thank you for providing us with important details, such as that you're the owner of the Nest Hub from 6 years ago. It’s also important to know that you bought a new LCD from China to replace the screen, but the touchscreen isn’t working.

My team would like to know more about this behavior. When you get a chance, please fill out this form (at this moment we are having some inconveniences with the Community form, so we are using the one that I’m including here, but please dismiss the form header). Remember to include the link to this post. Let me know when you’re finished. From there, we'll contact you via email.

Your confirmation is crucial to ensuring that I can follow up on your case effectively.

Best regards,

Virna