Trying to hook up my phone to my Google Home device

[Rdianco]

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Original poster: Jerry Evens 

Cannot hook up my phone to my Google Home device it won't hook up what do I do next?

[Rdianco]

Hello Jerry Evens,

Thank you for reaching out. No worries, let's resolve this issue together so that you can have your devices connected. I would be more than happy to help.

First, it is important to download the Google Home App to your phone. Both the Apple App Store and Google Play Store have this app, and it is free. Then, please follow the steps below.

1. Plug in your speaker or display.
   • If the device has been used before, factory reset your speaker or display before you continue.
2. On your phone or tablet, open the Google Home app .
3. Tap the Add icon   Set up device   New device  follow the in-app steps.
   1. If the Set up devices button is not on the screen:
      1. To set up your first device in the Home app, tap Get started  Set up new devices  Create another home  Next  enter a home nickname and address.
      Note: You’ll need to enter a nickname, but you can choose not to enter your address.
      1. To set up all other devices, at the top left, tap the Add icon   Set up device   New device.
      2. Follow the remaining steps.
4. You’ll be able to opt out of some settings, like Voice Match or personal results. You can change these settings at any time after you complete setup.

With the Google Home App on your phone and your device set up, they will be connected as long as they are both on the same WiFi network.

Please let me know if you have any other questions or concerns. Thanks.

- From Frances (Community Specialist)