TuneIn Radio CONSTANTLY stops working on Google Home Nest/Hub4-5

[gpfnz]

We have 4-5 Google Home/Nest/Hubs and like to stream internet radio to our rooms. About 12 months ago the radio station "Breeze" that we streamed from iHeartRadio started stopping throughout the day. We spent all our time asking Google to "Play breeze radio on iHeartRadio" until we had had enough!

In desperation, we tried TuneIn and initially, that solved the problem - it generally played on one/many devices all day.

In recent months TuneIn has started stopping several times throughout the day again and lately, we are lucky if it lasts 5 minutes without stopping. Occasionally it resumes, but generally once it stops, it times out. SO frustrating!

I have tried rebooting the Google devices and router many times. I've reset several devices to factory settings but no difference.

NOTE: Spotify streams constantly without issue, on any device in the house, and we have a high-quality TP-Link Archer AX6000 router with 1 gig internet connection, so I don't think the network is the issue (especially considering other media streams fine including Netflix in 4K and SkyTv).

I've seen this issue reported before about TuneIn stopping and in another topic, Google representatives claimed they had resolved the issue. 

Can someone please advise what else we can do to resolve the issue, or take another look in the back-end to see why it times out all the time? Perhaps the buffering time needs to be increased?

[Hans1965]

Ik heb het ook gehad en bij mij was het het opgelost door de app te updaten op de telefoon. Ik gebruik de Bose speaker welke ook iedere keer stopte. En na de update weer als vanouds streamt.

[gpfnz]

There is no phone involved, this is the Google Nest Max device and all Google home devices actually.

[Guarcax]

Hi there!

Thanks for posting in the community. 
I’m sorry for the inconvenience that this Google Nest Hub Max. I understand that recently you started to experience this situation with your music services that started stopping several times. I also understand that you have already restarted your devices and that you have factory reset them but are still suffering the same behavior. But no worries; I’m happy to help you find a solution. 

Here I send you some steps that might help you:

1. Open the Google Home app.
2. Tap the account.
3. Verify that the Google Account shown is the one linked to the speaker or display. To switch accounts, tap another account or add another account.
4. Tap the “x” to close the account screen.
5. Tap Settings.
6. Under Services, and then tap Radio.
7. Choose a radio service, then tap Ok.
   • To link an account, sign in or sign up for the radio service. Follow the in-app steps.
   • To unlink an account, tap Unlink and then hit on Unlink account.

Please check the following articles: Link your music services, set your default service, and link your radio services.

Tell me how it goes.

Regards,

Daniel.

[niiiick]

I have exactly the same issue affecting all my Google home devices (Mini's, Nest Displays, Nest Speakers) which has been ongoing for 6mths+ now and is incredibly frustrating.

It does the same for TuneIn, Global Player and Rayo.

I notice that if I reboot the entire network which is made up of 3 x LinkSys WiFi6 mesh hubs it may work for half a day before reverting back to only working for a few minutes. I thought it might be IPv6 related so even tried disabling that with no luck.

I can successfully listen to TuneIn radio using the app on my Pixel 8 but if I cast to a Google device it will eventually stop and just say "Buffering" (on the phone app).

I might have to revert to using my old Alexa's 😞

[Guarcax]

Hi there!

Thanks for posting in the community.
I’m sorry for the inconvenience that you’ve been experiencing with your Google Home speakers and displays. I understand that you are having the same issue, and you are not able to play some radio services on any of your devices.

I’d like to know some extra information about it. Here are some questions for you: 

• Does the issue occur just with those three radio services, or is it happening with all radio services available?
• Have you already tried the steps that I provided above?
• What other troubleshooting steps have you taken?
• Have you tried factory resetting any of your Google speakers or displays?
• What is your internet speed?
• How far are the devices from the WiFi router?
• Have you already checked with your Internet service provider if everything is well on your network?
• Have you tried to search by name, frequency, or call sign?

I’ll be waiting for your answer.

Regards,

Daniel.

[niiiick]

Hi Daniel, thanks for the reply. Answers inline below:

• Does the issue occur just with those three radio services, or is it happening with all radio services available? It is happening with all the radio services that I know of (TuneIn, Global Player, Rayo)
• Have you already tried the steps that I provided above? Yes but note that Radio is no longer it's own "Service" in the Google Home app.
• What other troubleshooting steps have you taken? Factory reset devices, removed from home and re-added
• Have you tried factory resetting any of your Google speakers or displays? Yes
• What is your internet speed? 1Gb duplex fiber
• How far are the devices from the WiFi router? Less than 5metres for a LinkSys WiFi6 mesh network
• Have you already checked with your Internet service provider if everything is well on your network? Yes I did - I can stream radio no issues from my Pixel 8 on the same network
• Have you tried to search by name, frequency, or call sign? I search by name since if I search by frequency Google plays something completely different.

Kind regards,
Nick

[Guarcax]

Hi there!

Thanks for your reply, and thank you so much for all the information that you have provided to me. I understand that you have already followed the previous troubleshooting steps I sent before, and you have also factory reset your devices, removed them, and added them back to your account, but they were having the same behavior. In this case we need to discard that this could be caused by the internet connection. I understand that you have a really high internet speed, but as the issue is happening in any of your devices and not only in one of your speakers or displays, and also with more than one radio service. Then I will recommend you check the settings of your WiFi router with your internet service provider. 

Here are the most important recommended Wi-Fi network and router settings for use with Nest products. For more details, refer to the sections below.

• Enable 802.11 b/g/n if you have an 802.11 ac router.
• Set your Wi-Fi router's DHCP lease time to at least 2 hours.
• Turn on your router's Power Save Mode (PSM) if you have a Nest thermostat.
• Enable IPv6 if you have a Nest Protect.
• On your Wi-Fi router, turn on multicast if you're adding additional Nest devices.

You can check the following article for further information: Recommended Wi-Fi network and router settings. 

Tell me how it goes.

Regards,

Daniel.

[niiiick]

Hi Daniel,

I have checked my WiFi settings as per your recommendation:

• Enable 802.11 b/g/n if you have an 802.11 ac router - already enabled
• Set your Wi-Fi router's DHCP lease time to at least 2 hours - this is set to 24hrs
• Turn on your router's Power Save Mode (PSM) if you have a Nest thermostat. - NA
• Enable IPv6 if you have a Nest Protect. - It is enabled and I have even tried disabling it
• On your Wi-Fi router, turn on multicast if you're adding additional Nest devices. - already enabled

Kind regards,

Nick

[Guarcax]

Hi there!

Thanks for your reply.
I apologize for all the inconveniences with the Google Home devices and the radio service. I understand that you have already followed all the troubleshooting steps provided on this thread, but none of this has worked for any of you. I’m really sorry about that. Here I send you the feedback form if you want to put your suggestions about this feature, then we are going to be able to work on it in the future.

If you still have assistance, you can keep posting.

Regards,
Daniel.

[Opson]

Same for me @Home and work.

For some weeks the TuneIn was really unstable with voice commands and Routines on nest Audi and nest hub mini.

No change in the setup.

UniFi network on both addresses. With great covering and no other issues. I have tried all the suggestions to troubleshoot.

Danish Radio: DR P4 trekanten