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Tunein is not working anymore on hub nest radio

Gerritje1
Community Member

Since 2 day now i get the message on hub nest: "this service is nog available in your country" when i want to listen to the (commercial) radio in Holland. National radio is working well with tunein. Others not. What can i do?

1 Recommended Answer

StephanieQ
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for reaching out to the community. I understand that you’re getting the message, “This service is not available in your country,” when you try to use TuneIn on your Google Nest Hub. I appreciate the details, as they help us better investigate the behavior on the device. I know how important it is to have everything working properly, and I’m here to help.

According to our records, this seemed to be an issue on the TuneIn side. We’ve confirmed that this issue was actually fixed on Feb 10th. Could you please try again and let me know if you’re still seeing that error?

Keep me posted.

 

Best regards,

Stephanie

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24 REPLIES 24

Superdelucs
Community Member

Same problem here. My wife said it used to work two days ago. Updated the app, cleared the cache/data, but no way it works. When I put my VPN to US it does work. Wtf Google. This integration is worthless now. Fix it!

Grapefruit89
Community Member

Hi, since a few days my Google Nest / Google Home speakers stopped playing radio via TuneIn. Assistant says the station isn’t available in my country (Netherlands). I’m seeing similar behavior in the TuneIn app/website here, so it may be a provider availability change.

I’m not looking to bypass any regional restrictions — just trying to restore a hands-free radio experience.

  • Are others in the Netherlands seeing this too?

  • What radio services work natively with Google Assistant now (no phone casting)?

  • If a station has a direct stream URL, is there a supported way to play it on Nest speakers?

Thanks!

MWS1
Community Member

Same problem over here. Trying to stream Radio Veronica or Radio 538 doesn't seem to work. Tried to stream SterrenNL, which did work through TuneIn, but it's frustrating that all of a sudden other stations don't work anymore.

What other options do we have? Can we connect other apps directly to Google home for radio?

Only solution is to wait and in the mean time to look for stations that work until the issue is resolved..

MWS1
Community Member

So I've created a support ticket on the website of TuneIn: https://help.tunein.com/nl/support/tickets/new

If you guys wouldn't mind doing the same thing, they might see the urgency of this matter. 

I now use radioplayer. This works!

Instead of using tunein, i now use radioplayer. This works!

How does it work? Via phone/app or directly on the google home?

Malv3n19701214
Community Member

It says "this station is not available in your country"

 

WHY?

Ik ben in Nederland. Een paar dagen geleden stopte mijn Google Nest met het afspelen van sommige  radiostations waarnaar ik luister. Ik vraag hem om een ​​station af te spelen, maak verbinding met Tunneln, die me vervolgens vertelt: "Dit station is niet beschikbaar in uw land". Ik kan nog steeds naar deze stations luisteren via Tunneln op mijn telefoon. Heeft iemand enig idee wat er aan de hand is?

Ik heb mijn thuis en werkadres in Nederland en ook zo op de home app ingevoerd 

 

Modem en nest audio al gerestart - - > helpt niet

ik heb dus hetzelfde probleem al van alles geprobeerd

Nu maar hopen dat er een reactie (maar vooral) oplossing van Google komt.

 

Ik heb hetzelfde probleem en kan dus via Google Nest via een "Hallo Google" opdracht geen radio afspelen. 
Er volgt wel een een Engelstalige melding dat de zender niet afgespeeld kan worden. 
Je kunt wel een zender casten via de app van bijvoorbeeld Skyradio. 

Hier ook. 

Google kennende gaat het wel even duren (àas het al opgelost gaat worden... ) 

Sinds vanmorgen werkt mijn Nest Mini weer en kan hem weer met mijn stem bedienen en radiozenders afspelen.

Hopelijk blijft het nu goed werken.

Vorige week ging het bij mij ook 1 dag goed.

De volgende dag kreeg ik helaas weer de melding: "This station is not available in your country". 

Danpz7
Community Member

I also have this issue (classic FM via TuneIn in the UK.) has worked fine for the last several years now I get the "not available in your country" message. Fix this Google!

Roxasect
Community Member

Same here...very annoying

DannyKoel
Community Member

Yes, same for me. I have to say "Speel KINK op TuneIn" for it to play, but then it works. Why isn't it possible to change your default radio player?

Danpz7
Community Member

Classic FM (via tune in UK) briefly worked today for approx 10 minutes then increasingly became distorted until I had to turn it off.

Come on google fix this! 

StephanieQ
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for reaching out to the community. I understand that you’re getting the message, “This service is not available in your country,” when you try to use TuneIn on your Google Nest Hub. I appreciate the details, as they help us better investigate the behavior on the device. I know how important it is to have everything working properly, and I’m here to help.

According to our records, this seemed to be an issue on the TuneIn side. We’ve confirmed that this issue was actually fixed on Feb 10th. Could you please try again and let me know if you’re still seeing that error?

Keep me posted.

 

Best regards,

Stephanie

Hi Stephanie,

The TuneIn service seems to work, but that isn't my problem. My problem is that the hub defaults to "Radio Player" and not TuneIn. My radio channel isn't on "Radio Player".

Is it possible to change the default radio service to TuneIn so I can say "Play KINK" in stead of "Play KINK on TuneIn".

Regards,

Danny

Exactly my problem DannyKoel! Since a couple of weeks (don't know exactly how long) it suddenly switched to "RadioPlayer" as default player....but that one doesn't work! But when I say e.g. "OK Google stream Kink op TuneIn" it all works. 
Don't know if it applies to you, but our default player used to be TuneIn and worked like a charm. But somehow Google switched to RadioPlayer in the Netherlands and since then it wont play unless I ad "on TuneIn" at the end of my command.

Fix it Google!

Regards,

Jeroen