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Tunein keeps cutting radio stations

Silvio66
Community Member

My speakers keeps cutting radio streams for 10-20-30 seconds, up to 1 or 2 minutes. Then it resumes at same time it stopped, then often is skips to the live stream again.

it is very annoying.

i have fiber high speed connexion. My 2ghz wifi is only used by my speakers.

my friend in another neighborhood has the exact same issue. This have been going on for months. Tried everything like restarting speakers, internet box, resetting speaker etc..

10 REPLIES 10

frances
Community Specialist
Community Specialist

Hi Silvio66,

 

Thanks for your patience. I appreciate you taking the time to try a variety of troubleshooting steps. 

 

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 3-7298000031878.

 

 

GMBabini
Community Member

I have the same trouble. It involves my Home Mini and Hub Max too. Above all with Tune In.

Could you open an case for me too?

Thank you very much!

frances
Community Specialist
Community Specialist

Hello @GMBabini

 

Thanks for reaching out. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 3-3643000032039. 

Silvio66
Community Member

What is next step ? My case is open, bit nothing else happened since.

frances
Community Specialist
Community Specialist

Hi All,

 

Apologies on the delayed follow up for some of our cases. Our team is working through these as quickly as they can and I've also passed along this feedback.

 

Someone will follow up with you soon and I'll share more details as they become available. Thank you. 

Silvio66
Community Member

Hi. No one ever followed up with me. The issue is unbearable. It only happens with tunein and never with youtube. I have a gigagbit connection at home.

i have never seen such a slow support. I honestly wish Google could one day reach half of the support efficiency of Ap**e ..

frances
Community Specialist
Community Specialist

Hello Silvio66,

 

I am sorry to hear that the support team has not helped you yet, that is definitely frustrating.

 

I recommend contacting the support team through this contact us form, which will give you the option to communicate via live chat or email. Then, you can give them your Case ID and ask for an update regarding your case. 

 

 

 

 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Silvio66
Community Member

Hello. Cases are being opened, but that’s all i get. When will i be contacted ????