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Turning off and on automatically

Jahida
Community Member

My nest mini turning off and on automatically 😞

What should I do?

3 REPLIES 3

frances
Community Specialist
Community Specialist

Hello Jahida,


Thank you for reaching out. I am sorry to hear that your Google Nest Mini is turning off and on automatically, that is definitely a concerning issue. I would be more than happy to help look into this issue. First, I have some quick questions.

  • When does your device power off and on? 
    • At the same time everyday? Randomly?
    • Are you using your device when it shuts off? 
  • Does the device power back on by itself?
  • Does your device show up as connected on the Google Home app?
  • Could you please try to do a reboot and Factory Data Reset on your device? Are there any improvements? 
    • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. 
    • Note: This action will clear your data from the device and can't be undone.

I look forward to your response, thanks for your patience!

frances
Community Specialist
Community Specialist

Hi there,

 

It's been a few days since we have heard from you. Just checking to see if you had any other questions or concerns. I look forward to your reply back, we're here to help!

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.