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My Nest Hub Max camera will not sync

Community Member

The camera on my Google Home Max display will not sync with Google home. I can make duo and zoom calls, but it will not hook up to be viewed like a camera it just times out after I scan the QR or enter the code. I have reset and done a factory reset with same results 




Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS

Community Member

I’ve tried every suggestion provided by Google. It has never worked so I wonder if we have a defective unit 

Hi Genericlastname,

Thank you for your reply back! 


Could you also try these troubleshooting steps in this order?

  1. Open the Google Home app.
  2. Tap on Google Nest Hub Max, then Settings.
  3. Remove device.
  4. Factory reset Google Nest Hub Max.
  5. Set up device and camera.
  6. Open the Nest app (switch to correct home/structure).
  7. Tap on Nest Hub Max camera and agree to terms (if prompted).
  8. Confirm if able to view live stream from Nest app.
  9. If so, check the stream on Google Home app, and by navigating the display. 


If the issue is not resolved, please send in feedback using the keywords, "Nest Hub Max camera offline" from either your device or the Home app. You can check out this article for more information on how to do so.


Also, please keep me updated, I look forward to your response. Let's get this issue resolved! 

Hi All,


It's been a few days since we have heard from you. Just checking to see if you were able to see my response above. I look forward to your reply back, we're here to help!

Hi All,


We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.