Ditch of customer support for Google Nest display burn issue

[Mann]

My Case ID is:6-5928000031730 for Google Nest display burn issue was posted this week aeeking support from Google. But google community specialist are very clever. They are not resolving issue at all. They simply mail that since there is no response from you we are closing this thread. Even they are not bothered to allow us to put our comment on their reply and we are left helpless.

• Really, Google is not a worth product as far as customer friendly service is concerned. They ditch you for product support part.

[BJBosche]

You are certainly NOT alone in that one. I've also had conversations locked out quickly on topics they can't resolve such and connectivity with C by GE light bulbs.

[frances]

Hello BJBosche,

Thank you for your feedback. I am sorry to hear that your threads are getting locked. As I explained above, threads are locked after a few days of inactivity. I apologize for the inconvenience caused and will pass your feedback along to the team. 

[frances]

Hi Mann,

Thank you for your post. I apologize for the long wait time you are experiencing in receiving help from Google support. I can assure you, your case is in the help queue. The support team is working as fast as they can through these cases so I appreciate your patience. 

In regard to your other comment, threads are locked due to inactivity. Thanks again. 

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS